Team Administrator

Job overview

This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role your application may be withdrawn.

We are seeking an experienced and highly organised Team Administrator for the NHS Staffordshire and Stoke on Trent Talking Therapies Service

This is a part time role (30 hours per week - working Monday, Tuesday, Thursday and Friday)

The successful candidate will need to be a car driver and will be required to work at both our Burton and Tamworth sites

Candidates should be skilled and experienced in administration and demonstrate keen self-management skills to enable them to provide a high-quality effective and efficient service.

The Staffordshire and Stoke on Trent Talking Therapies Service is a creative organisation which embraces staff ideas to constantly seek ways of taking the service forward to adapt to changing expectations.

We have strong links with academic institutions with staff from the service teaching university courses devised in conjunction with MPFT

Our staff lead professional development sessions locally and nationally and you will be actively encouraged to develop your practice through internal and external CPD opportunities.

When making your application, please detail how you meet the criteria in the attached Personal Specification in your Supporting Statement.

Main duties of the job

The appointed person will conduct a varied range of administrative duties and act as a focal point for communication with patients. Excellent interpersonal and communication skills (both written and verbal) are essential, as is an ability to organise and prioritise their own workload and to react quickly to changing situations. Strong IT skills are vital so applicants should evidence their experience of using data basis and Microsoft Outlook, Excel and Word on their application.

We are seeking an individual who is enthusiastic, compassionate, flexible and creative in their approach who can work alongside team members to provide high quality and effective administrative support.

The successful candidate will be supervised and line managed by the Business Support Manager but will be expected to work with high levels of autonomy in a high volume, time limited therapeutic setting. Previous experience working in an Talking Therapies/IAPT or equivalent service would be an advantage. People with lived experience of mental health issues are encouraged to apply for this post.

The service works core 9-5 hours but offers therapy opportunities for clients between the hours of 8am-8pm and in the future, on Saturday mornings. The successful candidate should be prepared to work flexibly to meet service needs within these hours.

Detailed job description and main responsibilities

Key Responsibilities

• To be the first point of telephone contact for service users, carers, GPs, identifying urgent calls and prioritising responses. Dealing with enquiries which may at times be of a distressing nature/verbally aggressive and require sensitive handling.
• To organise own workload using independent judgement to prioritise required tasks and duties.
• To provide confidential secretarial and organisational support to all staff
• To maintain outlook calendars.
• To use a range of office machinery including the use of computerised data systems and word processing facilities.
• To open, sort and distribute mail ensuring that urgent mail receives appropriate attention.
• To carry out general office duties including photocopying and dealing with / ordering stationery levels and team supplies.
• To support the team/ manager in organising the administrative function of the team.
• To process referrals to the team and update patient files as and when required.
• To take minutes of meetings, transcribe minutes and distribute to team members
• To undertake such other duties as may be required.

A detailed job description and personal specification listing necessary qualifications are attached.

Applicants should evidence how they meet the criteria on the personal specification in their supporting statement

Please apply early - We reserve the right to close the vacancy once we have received sufficient applications.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.