Team Administrator

Job overview

We’re seeking a proactive Band 3 Administrator to support our Community Mental Health Teams in Macclesfield. This full-time role is vital to smooth service delivery, supporting both staff and service users. You’ll provide flexible cover across teams, handling reception, telephony, audio typing, ordering supplies, and general admin tasks.

You’ll deliver high-quality administrative and secretarial support, manage calls and enquiries with empathy and professionalism, maintain accurate records, and adapt to changing priorities.

We’re looking for someone organised, efficient, and able to manage competing demands, with excellent communication skills and a friendly, professional manner. You should thrive under pressure, work well in a team, and be confident working across different settings.

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this

Main duties of the job

• Provide comprehensive administrative and secretarial support across teams, updating clinical records, drafting correspondence through audio typing, covering reception and managing incoming calls.
• Deliver reception and telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.
• Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face-to-face contact to support smooth service delivery.
• Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.
• Assist colleagues by providing ad hoc administrative support, training, and cross-cover to promote a resilient and collaborative team environment.

Detailed job description and main responsibilities

Please download a copy of the job description (see ‘documents to download’ section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trust’s Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trust’s Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trust’s Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.