Team Administrator - Gloucester Crisis Team

Job overview

We love what we do and we think you will, too! This role is offered on a permanent basis. The hours are full-time, 37.5 hours per week.

At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.

We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.

We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.

This is an exciting and varied opportunity to join our Gloucester Crisis Team at Pullman Place Gloucester, as a Full Time Team Administrator for the Gloucester Crisis Team.

If you have a ‘can do’ attitude, and enjoy building good working relationships, we welcome your application.

The post holder must possess a competent working knowledge of all Microsoft Office packages.

Main duties of the job

The role will include taking minutes at the team meeting, processing referrals and completing administration tasks for the Team Manager and Clinicians. On occasion typing up letters for the Crisis Consultant and making appointments for them and the Team. You will also be asked to support with some auditing and monitoring tasks for Team compliance's.

You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E-Roster, ESR and Centros Integra, training will be offered.

You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.

Detailed job description and main responsibilities

• To be responsible for a number of office systems including ordering stationery, petty cash, payment of invoices and fax / photocopier control.
• To provide a full and comprehensive administration / secretarial service.
• To use own initiative in prioritising workload to ensure deadlines are met. When appropriate, propose changes to working practices to maximise efficiency / effectiveness of role.
• To produce copy and / or audio typing of correspondence, reports, presentations and spreadsheets, ensuring all documents are accurate and produced to a high standard.
• To use Microsoft Office packages to produce reports, spreadsheets, presentations, emails to a high quality standard.
• To handle all correspondence, including opening, redirecting, distribution and drafting replies to all mail.
• At times be responsible, in the Manager’s absence, for opening, actioning and responding to emails and other correspondence
• To be responsible for day-to-day diary management, arranging and co-ordinating meetings and to resolve conflicting diary appointments

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.