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Job overview
Soft FM depends on a range of complex digital systems to deliver services efficiently, including Synbiotix, CAFM, SharePoint, Power BI dashboards, and PowerApp-based platforms. These tools underpin performance monitoring, compliance, and service quality across all Soft FM functions.
This role provides professional leadership for the management, development, and integration of these systems. The post holder will oversee system configuration, reporting, and data governance across all sites, ensuring interoperability and alignment with the Trust’s digitalfirst strategy.
Main duties of the job
The post holder will work closely with ICT, Estates & Facilities, and Trust-wide data teams to ensure systems are secure, reliable, and scalable. They will drive innovation through automation, standardisation, and improved user experience, ensuring digital tools deliver measurable value for operational teams.
Lead complex system improvement and integration projects across Soft FM, from initial scoping through to implementation, evaluation and benefits realisation. Work with operational leads to design digital solutions that strengthen performance monitoring, reporting accuracy and process efficiency, ensuring alignment with Trust priorities and governance standards.
Define functional requirements, map current and future workflows, and oversee configuration, testing and change control for CAFM, BI and Trust reporting systems. Ensure user requirements are reflected in system design, risks are assessed and mitigated, and documentation is clear, auditable and compliant.
Collaborate with ICT, suppliers and system administrators to coordinate build, integration and deployment of enhancements. Analyse data flows and system bottlenecks, recommending automation and rationalisation to improve performance and reduce duplication. Present proposals and progress updates to digital and governance forums.
Detailed job description and main responsibilities
Lead stakeholder engagement and change activity, translating complex technical concepts into accessible guidance and training materials. Act as subject matter expert for Soft FM digital systems, resolving complex data issues and maintaining high standards of data integrity, security and compliance.
Provide leadership within the Systems team, supporting performance management and professional development. Promote continuous improvement, digital innovation and equality of access, contributing to research, benchmarking and service resilience across Trust sites.
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Skills
Essential
- Strong analytical, troubleshooting, and problem solving skills.
- Ability to manage multiple projects and priorities simultaneously.
- Excellent verbal and written communication, with the ability to explain complex information clearly.
- Strong influencing and negotiation skills across multi-disciplinary teams.
- Excellent organisation, planning, and documentation skills.
- Confidence using project management and process mapping tools (e.g. Visio, Power BI, SharePoint).
Knowledge
Essential
- Detailed knowledge of CAFM and digital FM systems.
- Understanding of data integration, reporting, and change management principles.
- Knowledge of service improvement methodologies and digital transformation practices.
- Familiarity with NHS information governance standards and cybersecurity requirements.
Desirable
- Awareness of national NHS digital initiatives and estates data frameworks.
Experience
Essential
- Experience managing or developing CAFM or other FM-related systems in a large or complex organisation.
- Experience delivering digital change or integration projects from design to implementation.
- Experience analysing system and process issues and developing solutions.
- Experience producing and presenting reports and dashboards.
- Experience working with SharePoint, Power BI, and Power Platform tools.
- Experience training and supporting users at varied technical levels.
- Proficiency in Microsoft 365 applications and structured data management systems.
Desirable
- Line management experience.
- Experience in NHS or large public sector digital transformation programmes.
- Experience writing and implementing SOPs or technical documentation.
Qualifications
Essential
- Educated to degree level or equivalent in a relevant subject (e.g. Information Systems, Facilities Management, or Data Analytics).
- Professional qualification or equivalent experience in project or change management (e.g. APM, Agile, PRINCE2, or equivalent).
Desirable
- Further certification in digital transformation, Power Platform, or CAFM systems.
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Applying for this NHS job
This advert is for Systems Lead with Barts Health NHS Trust in London, London, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £66,274 - £73,496 Per annum inc. The contract type is Permanent. The application deadline is 02 Aug 2026.
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