System Administrator

Requirements the employer expects applicants to meet.

• Training

  Must be willing to attend relevant training courses

• Behaviours

  Excellent communication, organisation and presentation skills.

• Behaviours

  Ability to work on own initiative.

• Behaviours

  Ability to work in a confidential manner.

• Behaviours

  Ability to work under pressure and to agreed timescales.

• Behaviours

  Ability to liaise with staff at all levels of the organisation.

• Behaviours

  Flexible and adaptable to change.

• Behaviours

  A methodical and accurate approach to work.

• Behaviours

  Drive and commitment.

• Behaviours

  Good negotiation skills

• Qualifications

  Degree level IM&T, or equivalent experience in the relevant field

• Practical Skills

  Ability to collate, log and manage change requests.

• Practical Skills

  Ability to analyse data, produce reports and advise on missing data.

• Practical Skills

  Data collection.

• Practical Skills

  Problem solving techniques.

• Practical Skills

  Ability to compile audit data and analyse outcomes.

• Practical Skills

  Ability to master toolkits for producing bespoke data entry screens.

• Practical Skills

  Ability to produce user documentation.

• Special Knowledge

  Specialist knowledge of the user service, procedures and protocols

• Special Knowledge

  Effective inter-personal skills, able to liaise with all levels and grades of staff including senior managers and consultants,

• Special Knowledge

  A good working knowledge of the Microsoft Office suite.

• Special Knowledge

  Excellent communication and presentation skills.

• Special Knowledge

  Working with a Patient Based Clinical Information System

• Special Knowledge

  Working as part of a team. Experience of working with IT systems and a proven understanding (e.g. certificates of competence/attendance on courses or qualifications e.g. ECDL, Microsoft Packages, Advanced RSA, patient administration systems) or equivalent experience

• Other Requirements

  Willing to travel between Trust sites to undertake projects.

• Other Requirements

  Able to fulfil Occupational Health requirements for the post (with reasonable adjustments if necessary).

• Other Requirements

  Able to attend occasional early evening meetings.

• Working Arrangements

  The post holder will be expected to work flexibly to provide core service coverage between 08:00 and 18:00 Monday - Friday and will also be expected to participate in a 24/7 Out of Hours (OOH) on call rota.

• Core Behaviours and Skills

  Can work autonomously and independently to achieve agreed objectives without reference to a manager.

• Core Behaviours and Skills

  Good problem solving skills.

• Core Behaviours and Skills

  The ability to prioritise, manage and deliver workload.

• Core Behaviours and Skills

  Ability to concentrate when analysing data, information and producing reports. Will be required to concentrate for long periods on complex data analysis.

• Core Behaviours and Skills

  Ability to handle interruption to handle patient queries.

• Core Behaviours and Skills

  To be able to communicate clearly and effectively in a variety of formats.

• Core Behaviours and Skills

  Capable of working with clinical & non-clinical staff at all levels.

• Core Behaviours and Skills

  Self motivated with an ability to motivate others and be a positive influence on change management.

• Core Behaviours and Skills

  Innovative.

• Core Behaviours and Skills

  To take account of service changes by demonstrating a flexible approach to work.

• Core Behaviours and Skills

  To be able to plan and implement changes to the service as circumstances require.

• Core Behaviours and Skills

  Team worker.

• Core Behaviours and Skills

  A professional attitude towards all staff & patients during incidental or planned contact.

• Core Behaviours and Skills

  Good written & verbal communication skills.

• Core Knowledge and Understanding

  Understand the structure and function of the Trust.

• Core Knowledge and Understanding

  Have knowledge of relevant healthcare policies and organisational structures.

• Core Knowledge and Understanding

  Appreciate the role of good quality clinical data and its impact on business planning.

• Core Knowledge and Understanding

  Understand the need for patient confidentiality and their responsibilities with regard to the Data Protection Act and the Trust’s own policies regarding confidentiality.

• Core Knowledge and Understanding

  Participate in the maintenance of a safe working environment.

• Knowledge, Skills and Experience Required

  Educated to degree level in IM&T, or equivalent experience in the relevant field

• Knowledge, Skills and Experience Required

  Professional knowledge of the services provided by the Trust, the range of technology in use and the potential for integrating data from a range of devices/systems.

• Knowledge, Skills and Experience Required

  Demonstrate relevant experience of system administration as well as training, advice and support to end users, analysing problems and providing solutions in Clinical Systems

• Knowledge, Skills and Experience Required

  Experience of testing system software, recording and prioritising system faults, including the production and management of test scripts

• Knowledge, Skills and Experience Required

  Experience of producing and maintaining system documentation to the required IM&T standards

• Knowledge, Skills and Experience Required

  Experience of working with Suppliers and 3rd party

• Knowledge, Skills and Experience Required

  Effective inter-personal skills, able to liaise with all levels and grades of staff including senior managers and consultants, offering guidance and interpretation on complex information and processes

• Knowledge, Skills and Experience Required

  Ability to work to tight deadlines.

• Knowledge, Skills and Experience Required

  Experience of using NHS computer systems.

• Knowledge, Skills and Experience Required

  Experience of training staff in systems and procedures.

• Knowledge, Skills and Experience Required

  Excellent communication skills. They must be able to communicate to managers and users of the information and articulate any constraints that the information may hold.

• Knowledge, Skills and Experience Required

  Ability to interpret and present complex information.

• Knowledge, Skills and Experience Required

  The post holder must be able to act under their own initiative in the development of information systems and the supply of information.

• Knowledge, Skills and Experience Required

  Understanding of service management framework ITIL.

• Trust Values and Professional Requirements

  Commitment to principles of equality and diversity.

• Trust Values and Professional Requirements

  Commitment to delivering quality services.

• Trust Values and Professional Requirements

  Importance of maintaining confidentiality.

• Trust Values and Professional Requirements

  Honesty and integrity.

• Trust Values and Professional Requirements

  The postholder will be expected to establish, maintain and respect good working relationships and communication with both internal and external organisations, institutions and individuals with whom they come into contact, including those associated with the specialty area and as appropriate within the role.

• Trust Values and Professional Requirements

  The post holder will be expected to represent themselves and the service in a professional, courteous and respectful manner at all times.

• Trust Values and Professional Requirements

  The jobholder must take responsibility in agreement with his/her line manager for his/her own personal development by ensuring that Continuous Professional Development remains a priority.

• Trust Values and Professional Requirements

  The jobholder will undertake all mandatory training required for the role.

• Trust Values and Professional Requirements

  The jobholder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.