Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
13 listedRequirements the employer expects applicants to meet.
- Other
Varied deadlines and adhoc pressures
- Other
Ability to work under pressure
- Skills
Understanding of other services and our impact on them
- Skills
Accuracy
- Qualifications
NVQ Level 2 Supervisory Management or equivalent experience or working towards
- Qualifications
NVQ Level 2 Customer Service or equivalent experience.
- Qualifications
ECDL or equivalent
- Qualifications
GCSE or equivalent Math
- Qualifications
GCSE or equivalent in English
- Knowledge and Experience
Large scale organisation switchboard / call centre.
- Knowledge and Experience
Experience of line manging/ motivating a team
- Knowledge and Experience
Knowledge of databases
- Knowledge and Experience
Excellent customer care skills
Desirable
1 listedAdditional qualities the employer would prefer.
- Knowledge and Experience
Ability to lead change
Job overview
- To organise, develop and improve Telecommunications Services throughout the Trust
- Promote within and on behalf of the Telecommunications Department, excellent public relations with patients, visitors and staff as well as members of the public.
- Provide advice to service users to ensure that they obtain the maximum support from the service.
- Co-ordinate and maintain all activity records and fulfil routine administrative duties.
- Ensure efficient, cost-effective management of all Telecommunication services.
Please note, Job Description and Person Specification are subject to AfC approval.
Main duties of the job
KEY DUTIES
- Organise and plan own work routine.
- Ensuring service is covered 24/7, staff rotas are covered.
- Liaison with relevant suppliers of communication equipment for maintenance purposes.
- Assist with the testing of fall-back equipment and associated procedures.
- Provide advice and guidance on the specialised procedures, Major Incident, Cardiac Arrest, Fire alarms, General Alarms, Bomb Scares.
- Maintain and monitor all on-site Ascoms, long range pagers and mobile telephony and keep an up-to-date register of all holders.
- Input information into the computer systems as required.
- Involvement in the review of departmental work instructions and procedures.
- Work with the Accommodation department to enable a smooth changeover of tenants within the residential accommodation and assist with day-to-day problems.
- To cover switchboard duties in times of need (24hr service).
Detailed job description and main responsibilities
Please find attached job description and person specification for main responsibilities and requirements.
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Applying for this NHS job
This advert is for Switchboard Team Leader with Mersey and West Lancashire Teaching Hospitals NHS Trust in Prescot, England. It is listed as a Band 4 Lead (legacy administrative group) role. The advertised salary is £28,392 - £31,157 per annum. The contract type is 12 months (12 months fixed term). The application deadline is 11 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (07 Sep 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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