Switchboard Operator

Job overview

The GMMH Switchboard division of the directorate provides services 24 hours a day, 365 days a year, for the Trust's 9 hospitals, including 160 locations. Teams who are embracing a new and exciting future by leveraging technological breakthroughs and reimagining processes to provide an exceptional customer experience. The task will be varied, engaging, and difficult, necessitating creativity, good communication skills, and attentiveness.

The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust.

Operator Leads will be responsible for working on the new system, i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust.

Maintain effective working relationships with various customers, both internal and external to the Trust. Team members are also expected to respond by the Trust's EPRR, as well as to implement the business contingency plan and coordinate with all sites.

Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, having a degree of flexibility, and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity.

Main duties of the job

The postholder will be part of a dynamic and multifunctional team that is responsible for providing great customer service to all stakeholders of the Trust. Operator Leads will be responsible for working on the new system i.e., call console attendants, which is an integrated application within MS Teams, as well as a call handling console, monitoring emergency response systems, and other activities to support communications throughout the Trust.

Maintain effective working relationships with a variety of customers, both internal and external to the Trust. Team members are also expected to respond in accordance with the Trust's EPO2 Incident Response Plan, as well as to implement the business contingency plan and coordinate with all sites. Switchboard Operators are also known for lone working due to shift patterns being out of normal working hours and weekends. This includes ensuring adequate levels of cover for annual leave and sickness, as well as having a degree of flexibility and being willing to cover shifts including evenings, nights, and weekends to maintain service continuity (appropriate enhancements will be applied in accordance with NHS Agenda for Change guidelines).

Detailed job description and main responsibilities

Please see attached job description and person specification

Staff benefits

• Pay Enhancements
• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
• Excellent pension
• Cycle to work scheme
• Salary sacrifice car scheme
• Wellbeing programme
• Blue Light Card Discounts
• fuelGenie Fuel Cards (for applicable roles)

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.