Support Services Service Manager

Job details

• Branch: Trustwide (SEHSCT)
• Location: LVH, Main Building
• Salary: Band 6 (£38,682 - £46,580)
• Contract Type: Permanent
• Opening Date: 25/08/26
• Closes: Tue, 08 September 2026 @ 5:30 PM
• Interview Dates: TBC

Notes

Important Information If you are submitting a manual application, please post it to: Recruitment Shared Services, Rosewood Villa, Longstone Hospital Site, 73 Loughgall Road, Armagh, BT61 7PR. Applications received after the advertised closing date/time cannot be considered, so please allow enough time for postage. “A waiting list may be created for similar posts that may arise while the waiting list is live, this may include temporary or part-time posts. This will be managed in line with the updated HSC waiting list principles effective from 1 April 2026”. Where a part-time waiting list is required, one part-time waiting list will be created- regardless of any specific hours advertised, this waiting list will cover all future vacancies where part-time posts arise. A part-time post is defined as any post that has less than 37.5 hours per week.” Please remember to save or print a copy of the job description before submitting your application, as it will not be accessible afterwards. Flexible Working We welcome flexible working requests from day one. All HSC organisations offer a range of flexible working options. The options available for this post will depend on the requirements of the role. Find out more about flexible working options on our website.

JOB DESCRIPTION

JOB TITLE

Service Manager – Environmental Cleanliness & Porter Services (Acute Sites)

BAND

Band 6

DIRECTORATE

Nursing Midwifery & Support Services

INITIAL LOCATION

Lagan Valley Hospital, Main Building

REPORTS TO

Service Lead: Domestic, Porter Services Acute Sites

ACCOUNTABLE TO

Senior Manager Support Services Environmental Cleanliness, Porter and Chaplaincy Services

JOB SUMMARY

The post holder will assist the Service Lead & Head of Services in the provision of Domestic and Portering services across the Acute Hospital sites, this will also include mortuary services on the Downe and Lagan Valley sites. The Post holder will lead Domestic and Portering Services in a customer focused manner ensuring delivery of appropriate quality services, which will achieve value for money within the agreed budget allocations. He / she will provide specialist knowledge and advice regarding Support Services Services, Health & Safety, and Environmental Cleanliness and administer the review of processes and procedures for Support Services in accordance with Trust policies and procedures.

He/she will participate in the Manager On-call rota for Major Incident Planning & Business Continuity Services as per the agreed rota.

KEY DUTIES / RESPONSIBILITIES

The post holder will be responsible for the day-to-day operational management of a range of Support Services Services across their area of responsibility.

Assist with the development, planning and implementation and review of service strategies, policies and plans for the services under the remit of the post holder.

Will develop systems and procedures to meet operational requirements including contingency plans for emergency situations.

Will develop annual programme of work under the remit of the post holder to ensure the achievement and maintenance of legislative and other relevant standards.

To manage all aspects of the service having regard to standards of Health and Safety, hygiene, environmental cleanliness and customer satisfaction. To ensure that the standard of service meets the high quality standards expected by customers.

To keep all necessary records and maintain all necessary systems and procedures to ensure control of stocks, the appropriate use of resources and compliance with all internal audit and financial procedures.

Attend meetings, advise and support relevant staff groups and committees within the Trust.

Ensure risk assessments are carried out in accordance with Trust Health and Safety Policy.

Communication and Information Management

To establish and develop external alliances e.g. RQIA, Environmental Health Officers to facilitate the development and implementation of domestic and portering strategies.

To promote the aims and objectives of Support Services Department throughout the Trust.

To maintain effective communication systems for service users.

To work in partnership with the Trust and its user groups to establish and develop service requirements.

To ensure that the needs of patients, clients and their carers’ are at the core of the services provided.

To participate in the handling of patient / public complaints ensuring appropriate follow up action is taken.

Quality

To ensure the highest standard of customer care is delivered to all customers using trust facilities.

To obtain user views on the quality of services provided by the Department and to recommend improvements in services offered in response to customer feedback.

To manage, monitor and review a range of Support Servicess services as required area wide.

Facilitate line managers and staff in meeting legislative requirements relevant to their areas of responsibility.

To manage the development and improvement of the service to ensure that delivery is safe, effective, and cost effective and follows best practice.

Financial and Resource Management

To manage a delegated budget to ensure strict financial control and to ensure that areas of responsibility are adequately resourced and staff are deployed in such a way as to provide a prompt service at all times, ensuring that an appropriate skill mix is maintained.

To be responsible for the security and maintenance of the Support Services areas and their contents and for taking all reasonable measures in these respects.

To ensure that all Support Services areas are equipped with the correct levels of light equipment and liaise with the Senior Manager Support Services in contributing to the capital investment and development process within the Trust as required.

People Management and Development

To develop and maintain working relationships with Managers and Heads of Departments to ensure the achievement of Corporate and Support Services departmental objectives.

Manage and direct the work of those staff to ensure the provision of high quality services and to maintain good staff relationships and morale amongst the staff reporting to the post holder.

Lead by example in practising the highest standards of conduct in accordance with the Code of Conduct for HPSS Managers

To work with the Service Lead & Senior Manager in analysing training needs for the services under their remit using information collated by line managers and to work with Service Lead & Senior Manager in the development of specialist training and education programme and to facilitate and participate in training for staff in the Trust.

Ensure that all new members of staff follow the departmental induction process and that adequate supervision and support is provided during training until they become proficient.

Generic managerial responsibilities both within an operational and strategic context.

To provide cross departmental cover and support as necessary and to undertake specific project work as directed by the Service Lead.

Participate in the Trust’s Staff Personal Development and Contribution Review Scheme. Ensure through line managers that all staff participate in the Trust’s (PDCR) initiative and that support is provided during training and until they become proficient.

Develop the skills and knowledge of line managers and support them in working towards fulfilling their individual development plans

Delegate appropriate responsibility and authority to the level of staff within his/her control consistent with effective decision making whilst retaining responsibility and accountability for results.

Participate as required in the selection and appointment of staff reporting to him/her in accordance with procedures laid down by the Trust

Take such action as may be necessary in disciplinary and grievance matters in accordance with procedures laid down by the Trust.

Promote the Trust’s policy on equality of opportunity through his/her own actions and ensure that this policy is adhered to by staff for whom he / she has responsibility.

Comply with all relevant Trust policies and procedures, as required.

GENERAL MANAGEMENT RESPONSIBILITIES

The post holder will promote and support effective team working, fostering a culture of openness and transparency. The post holder will ensure that they take all concerns raised with them seriously and act in accordance with the South Eastern Health & Social Care Trust’s Raising Concerns Policy and their professional code of conduct, where applicable.

GENERAL REQUIREMENTS

The post holder will be required to

Ensure the Trust’s policy on equality of opportunity is promoted through his/her own actions and those of any staff for whom he/she has responsibility.

Co-operate fully with the implementation of the Trust's Health and Safety arrangements, reporting any accidents/incidents/equipment defects to his/her manager, and maintaining a clean, uncluttered and safe environment for patients/clients, members of the public and staff.

Adhere at all times to all Trust policies/codes of conduct, including for example

Smoke Free policy

IT Security Policy and Code of Conduct

standards of attendance, appearance and behaviour

Contribute to ensuring the highest standards of environmental cleanliness within your designated area of work.

Co-operate fully with regard to Trust policies and procedures relating to infection prevention and control.

All employees of the [org name] are legally responsible for all records held, created or used as part of their business within the [org name] including patients/clients, corporate and administrative records whether paper-based or electronic and also including emails. All such records are public records and are accessible to the general public, with limited exceptions, under the Freedom of Information act 2000 the Environmental Information Regulations 2004, the General Data Protection Regulations (GDPR) and the Data Protection Act 2018. Employees are required to be conversant with the [org name] policy and procedures on records management and to seek advice if in doubt.

Take responsibility for his/her own on-going learning and development, in order to maximise his/her potential and continue to meet the demands of the post.

Represent the Trust’s commitment to providing the highest possible standard of service to patients/clients and members of the public, by treating all those with whom he/she comes into contact in the course of work, in a pleasant, courteous and respectful manner.

This Job Description will be subject to review in the light of changing circumstances and is not intended to be rigid and inflexible but should be regarded as providing guidelines within which the individual works. Other duties of a similar nature and appropriate to the grade may be assigned from time to time.

It is a standard condition that all Trust staff may be required to serve at any location within the Trust's area, as needs of the service demand.

eHealth

The South Eastern Health & Social Care Trust has invested in eHealth to deliver better, faster, safer care to our community and is committed to supporting staff to utilise associated information systems that directly and indirectly inform care. Trust staff are therefore required to commit sufficient time to ensure that they acquire and/or retain the core technology skills required to support their role.

Personal and Public Involvement (PPI)

Staff members are expected to involve patients, clients, carers and the wider community were relevant, in developing, planning and delivering our services in a meaningful and effective way, as part of the Trust’s ongoing commitment to Personal and Public Involvement (PPI).

Please use the link below to access the PPI standards leaflet for further information. PPI_leaflet.pdf (hscni.net)

PERSONNEL SPECIFICATION

DEPARTMENT / DIRECTORATE

Support Services - AHP, Nursing, Midwifery & User Experience

SALARY

HOURS

37.5 per week

Ref No: 55728215

June 2026

Notes to applicants

You must clearly demonstrate on your application form under each question, how you meet the required criteria as failure to do so may result in you not being shortlisted. You should clearly demonstrate this for both the essential and desirable criteria.

Shortlisting will be carried out on the basis of the essential criteria set out in Section 1 below, using the information provided by you on your application form. Please note the Trust reserves the right to use any desirable criteria outlined in Section 3 at shortlisting. You must clearly demonstrate on your application form how you meet the desirable criteria.

Proof of qualifications and/or professional registration will be required if an offer of employment is made – if you are unable to provide this, the offer may be withdrawn.

ESSENTIAL CRITERIA

SECTION 1: The following are ESSENTIAL criteria which will initially be measured at shortlisting stage although may also be further explored during the interview/selection stage. You should therefore make it clear on your application form whether or not you meet these criteria. Failure to do so may result in you not being shortlisted. The stage in the process when the criteria will be measured is stated below.

Factor

Criteria

Method of Assessment

Experience

University Degree or relevant, equivalent Professional Qualification plus at least one year’s recent suitable middle management experience (Band 5) within Support Services.

OR

Worked for at least 3 years in a middle management role (Band 5) where you have gained experience relating to Support Services.

Shortlisting by Application Form

Qualifications/ Registration

Level 3 Food Safety qualification

Other

Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment. This criterion will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post

SECTION 2: The following are ESSENTIAL criteria which will be measured during the interview/ selection stage:

Skills / Abilities

Strong interpersonal and communication skills both in written and verbal.

Ability to develop good working relationships with Officers in all grades and professions

Interview

Knowledge

Evidence of specialist environmental cleaning knowledge

Evidence of budgetary management.

DESIRABLE CRITERIA

SECTION 3: these will ONLY be used where it is necessary to introduce additional job related criteria to ensure files are manageable. You should therefore make it clear on your application form how you meet these criteria. Failure to do so may result in you not being shortlisted

Knowledge of Health and Personal Social Services.

Qualifications

Group Training Certificate

Accredited HACCP training

To access a copy of the Access NI Code of Practice, please Click here

The South Eastern Health & Social Care Trust has guidance on the Recruitment of People with Criminal Convictions. To access a copy of this guidance, please Click Here

Protecting and using your information

To access a copy of the Trust’s Data Protection Policy Statement,

Click Here

As part of the Recruitment & Selection process it may be necessary for The Organisation to carry out an Enhanced Disclosure Check through Access NI before any appointment to this post can be confirmed.

THE ORGANISATION IS AN EQUAL OPPORTUNITIES EMPLOYER

Successful applicants

may be required to attend for a Health Assessment

can expect to be placed at the minimum point of the pay scale, although a higher starting salary, within the range of the pay band may be available if the person appointed has experience relevant & equivalent to the post. Request for recognition of previous service with non-direct NHS/HSC organisations towards starting salary and incremental credit must be made via the Retained Recruitment team within 3 months from commencement of employment. Requests made after 3 months will not be considered. If the successful candidate is an existing HSC employee moving to a higher band, AfC Pay on Promotion will apply.

are able to request Flexible Working from the 1st day of their employment. A number of flexible working provisions are offered by all HSC Organisations including Full-time working, Fixed working patterns, Part-time working, Flexi-time, Compressed/elongated hours, Average hours working patterns, Term-time working, Job-share or Homeworking for some or all of the working pattern, depending on the role being undertaken. Successful applicants are encouraged to discuss with their manager what Flexible Working provisions may be available in the role they are taking up, prior to commencing employment, to help them achieve a positive Work/Life Balance

All staff are expected to display the HSC Values at all times