Support Secretary

Job overview

Type dictation from audio transcription of clinical correspondence and documentation.

Quality check documentation completed in clinical administration support.

Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.

Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct and tracking of case-notes. Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.

Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.

Record and input data onto databases and systems as appropriate.

Main duties of the job

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

Detailed job description and main responsibilities

To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations. Accurate use of patient information using the patient administration system (iPM) including registration screen, checking patient details are correct and tracking of case-notes.

Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.