Support Manager - Urgent and Emergency Care

Job overview

This is an exciting opportunity to work as part of the Urgent and emergency care operational management teams

You will provide day-to-day management and operational support to the UEC and administrative team, ensuring efficient delivery of high-quality patient correspondence and service coordination. You will oversee management of staff, manage leave and sickness cover and monitor key service deliverables across our sites which are in Salford, Bury, Rochdale and Oldham. Working closely with clinical teams and operational team. Will ensure smooth administrative processes, support patient flow, attendance to bed meetings and maintain high standards of accuracy, timeliness, and patient-focused service delivery.

Main duties of the job

• Line manage and support a team of secretaries, typists, and administrative staff within the UEC admin teams.
• Oversee staff rotas, including management of annual leave, sickness absence, and cover arrangements to maintain service continuity.
• Conduct appraisals and performance reviews, supporting staff development and wellbeing.
• Ensure clear communication, role clarity, and adherence to Trust policies and procedures.
• Maintain oversight of key deliverables such as typing turnaround times, letter sign off and investigation log management.
• Support with tracking and monitoring KPI's
• Identify risks or delays in administrative processes.
• Participate in service planning and development of administrative systems supporting patient care.
• Assist in the investigation of complaints/PALS.

Detailed job description and main responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.