Job overview
An exciting opportunity has arisen for a Band 5 Support Manager at the Northern Care Alliance (NCA) to join our Surgical Team. You will work across Salford Royal Hospital, Fairfield General Hospital, Rochdale Infirmary, Royal Oldham Hospital
Clinical groups cover the NCA sites so you will be required to travel between all hospital & Satellite sites.
As a Support Manager you will support the day to day operational service requirements across a number of selected services and assist the Operations Lead Manager in ensuring the Clinical Service Unit meets its key performance indicators in relation to access standards, activity and line management of administrative staff where indicated.
Main duties of the job
The Support Manager plays a key role in the day-to-day operational management of clinical services, supporting delivery of safe, effective, and high-quality patient care.
Operational Management:
Support the Operations Lead in running services, including outpatient clinics, theatre lists, patient flow, and waiting lists.
Performance & Targets:
Monitor and support delivery of key targets such as RTT and cancer pathways, including validation, tracking patients, and escalating delays.
Workforce Management:
Oversee medical staffing processes including rota coordination, attendance, sickness monitoring, mandatory training compliance, and HR processes.
Patient Pathway & Experience:
Track patient journeys, manage delays, respond to complaints (PALS/incidents), and ensure patient-centred care.
Communication & Collaboration:
Build strong relationships across multidisciplinary teams, communicate effectively at all levels, and support service development.
Data & Analysis:
Analyse complex performance, capacity, and demand data to inform decision-making and drive service improvements.
Service Improvement & Governance:
Support quality improvement initiatives (e.g. PDSA cycles), clinical governance, risk management, and policy compliance.
Financial & Resource Management:
Assist with budget management, cost improvement plans, and ensure efficient use of resources and capacity.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential
- Degree level or equivalent experience
Desirable
- Business administration qualification, eg, NVQ 3, or equivalent experience
- Knowledge of PRINCE principles.
Skills & Abilities
Essential
- Good interpersonal and people skills
- Ability to engage effectively in dialogue with individuals at all levels
- Good presentation skills
- Ability to empower, coach and support staff
- Ability to lead and work as a team member with professional and managerial colleagues
- Evidence of good influencing and negotiating skills.
- Ability to deduce key points from large/complex volumes of numerical and other data.
- Detailed knowledge and experience of activity management (including RTT & cancer waiting lists) Good analytical skills and ability to consider the wider picture including future scenario planning
- Passion for continuous quality improvement.
- Ability to present relevant information in a concise format.
- IT skills – use desktop computer and confident with excel
Desirable
- Understanding of the NHS, its infrastructure and partner healthcare organisations.
Knowledge, Training & Experience
Essential
- Substantial experience of working within an acute trust provider.
Desirable
- Experience of working in operational management in the public sector
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Applying for this NHS job
This advert is for Support Manager - Surgery with Northern Care Alliance NHS Foundation Trust in To work across the Northern Care Alliance (NCA). It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 - £39,043 per annum. The contract type is Permanent. The application deadline is 03 Sep 2026.
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