Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
12 listedRequirements the employer expects applicants to meet.
- Other
Ability to travel between sites in a timely manner
- Other
Flexible to the needs of the service
- Experience
Experience of working in and co-ordinating a team
- Experience
Experience of development and setting up spreadsheets and managing multiple databases
- Experience
Experience of working in a busy office environment and dealing with multiple priorities.
- Experience
Evidence of problem solving
- Experience
NHS experience and knowledge of medical terminology
- Experience
Experience of call handling
- Qualification and Knowledge
Good standard of education (5 GCSE’s at A-C including Maths and English)
- Qualification and Knowledge
Level 3 qualification or equivalent experience in relevant area (e.g. Health and social care/ business management/ team leadership/ administration)
- Qualification and Knowledge
IT literate with a comprehensive knowledge of Microsoft office, packages including Word, Excel, Power point, Outlook and Teams.
- Qualification and Knowledge
An understanding of Quality Improvement methodology and understanding process.
Desirable
5 listedAdditional qualities the employer would prefer.
- Other
Welsh Speaker (Level 1)
- Experience
Experience of working in a changing environment
- Experience
Experience of passing on knowledge to others through designing and delivering training
- Qualification and Knowledge
Knowledge of NHS and how it works
- Qualification and Knowledge
Knowledge of HB and its development
Job overview
This is a new role within Hywel Dda's growing patient facing, single point of contact service; The Communication Hub.
The team is seeking an expert in health service administration, patient communication and team leadership. It will require somebody who is knowledgeable of health board systems and an excellent communicator, who is self motivated and committed to quality improvement, whilst demonstrating sound personal and organisational values .
There are two new Specialist Support Officer posts, each with a focus on either waiting list and cancellation queries, or on general patient support queries.
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The successful applicant will be responsible for providing administrative oversight within the Communication Hub; supporting and contributing to the shaping of new pathways/processes within their specialist area.
Providing assurance that daily operational tasks are balanced with fluctuating demand. Communicating effectively with patients to resolve complex queries and with managers to escalate any complex queries or process concerns.
Other tasks will include:
Responsibility for managing, triaging and responding to patient queries on a daily basis to ensure all service functions are supported to meet demand.
Completing adhoc audits to monitor compliance and generate improvement activity.
Handling confidential, contentious and sensitive information of a personal nature and observe and comply with specific and implied confidentiality rules and policies.
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 30/09/2026
Applicant requirements
Welsh language skills are desirable
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Applying for this NHS job
This advert is for Specialist Support Officer (Communication Hub) with Hywel Dda University Health Board in Carmarthen, Wales. It is listed as a Band 4 Officer (discipline unspecified) role. The advertised salary is £28,819 - £31,626 per annum (pro rata if part time). The contract type is Permanent. The application deadline is 16 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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