SPA Health Navigator

Job overview

We have an exciting opportunity to appoint highly motivated Health Navigators to join our friendly and supportive Single Point of Access (SPA) team across Bristol, North Somerset, and South Gloucestershire on a permanent basis!

Our team is compiled of 100 Health Navigators & Clinicians working flexibly across 2 sites in Bristol and Warmley. We offer hybrid working and flexible shifts. We are looking for Navigators who are available for shifts working between hours of 08:00 and 18:00 Monday to Friday, 1 full weekend per 6 week rota.

SPA is the first point of contact for all referrals into Planned Nursing, Therapy and Urgent Community Response.

As Health Navigators we provide comprehensive administrative support to health and social care professionals, hospitals, GPs, service-users, their relatives and carers and other stakeholders in the wider health community. We provide first line support through phone calls, emails and other electronic referral.

Our commitment is to put our service users first, we are looking for dedicated professionals who share our same passion to deliver quality care and excellence.

If you are organised, have great interpersonal skills, strong verbal and written skills and have an eye for detail this could be the role for you...

We are looking for a team member who is hard working, flexible and able to prioritise their work, and who wants to be part of a highly motivated and enthusiastic team.

Main duties of the job

• To act as the first and central point of contact for the service both by telephone, email and in person. To determine and / or act independently to enquires which may be of a confidential / volatile nature.
• Have a good knowledge of various administrative processes and practices, some of which are non-routine activities such as answering queries, chasing progress and task-related problem solving acquired through experience and training
• To have the ability to work without supervision when required to identify patients needs and the most appropriate pathway for people referred via SPA using a clear set of guidelines.
• To liaise internally with colleagues within the organisation, and externally with partner organisations and outside agencies, service users, and other members of the public.
• To maintain accurate and up to date patient records and data collated in the Sirona IT systems

Detailed job description and main responsibilities

For further information and details about the role, please refer to the full job description and person specification.

Please note, we cannot offer a Certificate of Sponsorship for this role.

If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.