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Job overview
Barts Health NHS Trust Manages one of the mots complex operational estates in the NHS, supporting some of the busiest hospitals in the country. We are committed to delivering safe, effective, high-quality environments that enable outstanding care across East London.
Soft FM services are fundamental to how our hospitals operate every day. To deliver excellence, we need clear, reliable insight into performance, across both contracted suppliers and in-house teams.
We are seeking a performance manager to join our new Performance and Contracts team. This role will lead our digital approach to performance monitoring, designing live, visual dashboards and reports that turn data into meaningful and actionable insight.
By integrating data from systems such as Synbiotix, Optima and power BI, you will ensure Soft FM performance is transparent, measurable and continuously improving. Your analysis will support stronger decision making, accountability and value for money across all sites.
Main duties of the job
Barts Health NHS Trust manages one of the largest operational estates in the NHS, serving some of the busiest and most complex hospitals in the country. With a strong group model and embedded senior leadership teams at each site, we are committed to delivering safe, effective, and high-quality environments that enable outstanding care across East London. Soft FM services play a vital role in how our hospitals look, feel, and perform every day. To deliver outstanding care, we need clear insight into how well our services and suppliers are performing, not just against contracts, but also across our internal teams.
The Performance Manager will help bring this insight to life. Working within the new Performance and Contracts team, the post holder will lead our digital approach to performance monitoring; creating live, visual dashboards and reports that make data meaningful and actionable.
By integrating information from systems such as Synbiotix, Optima and Power BI, this role will ensure that Soft FM’s performance is transparent, data-led and consistently improving. The insights they generate will drive better decisions, stronger accountability, and better value for money across all sites. This is a key role in building a culture of performance excellence, where data drives improvement, and every service has the clarity it needs to deliver the highest standards for patients, staff and visitors.
Detailed job description and main responsibilities
We are dedicated to being an outstanding place to work and will work with you to get the best experience. We know flexible working is not a one size fits all and will mean something different to everyone. We are inclusive, so if you are interested in flexible working, please speak to the recruiting manager.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.
Person specification
Other
Essential
- Excellent team player with a proactive and adaptable approach.
- Ability to work flexibly to meet operational and reporting deadlines.
- High level of accuracy, integrity, and professionalism.
- Commitment to continuous development and improvement.
- Resilience, motivation and a commitment to the Trust’s WeCare values.
Desirable
- Interest in digital innovation, automation, and analytics development.
Skills
Essential
- Ability to analyse complex data, identify issues and propose solutions.
- Strong data handling, validation and visualisation skills
- Ability to translate complex information into clear, accessible reports.
- Excellent organisation and planning skills with the ability to prioritise work
- Ability to communicate clearly and confidently with managers and stakeholders
- Good understanding of digital tools and data automation.
- Ability to work under pressure and manage multiple priorities.
- Excellent written and oral communication skills
- Strong attention to detail and data accuracy
- Collaborative approach and ability to work across teams and functions.
Desirable
- Ability to use SQL or similar query tools for data extraction and analysis.
- Experience of Power BI DAX formulas or data modelling
- Ability to produce detailed project documentation, dashboards, and summary reports.
- Experience in training users or presenting data insights to varied audiences.
Knowledge
Essential
- Knowledge of NHS performance and reporting frameworks.
- Knowledge of data analysis, KPI monitoring, and visualisation methods.
- Understanding of data governance, confidentiality, and information security.
- Knowledge of business analysis and process mapping techniques.
- Proficiency in Microsoft and web-based digital tools.
Desirable
- Knowledge of Synbiotix, Optima, or similar FM systems.
- Knowledge of contract performance frameworks or supplier governance.
- Understanding of benchmarking and benefits realisation processes.
Experience
Essential
- Experience of analysis, investigation and resolution of process or data issues.
- Experience in a large NHS or private healthcare organisation working on performance, data or operational projects.
- Evidence of working effectively with professional staff in a diverse environment.
- Experience working with business information and processes.
- Experience of training or supporting users in data or reporting tools.
- Proficiency in ICT systems and tools including MS Office (Excel, PowerPoint, Teams), data visualisation tools (Power BI), and document management platforms (SharePoint)
Desirable
- Experience of managing or supporting contract performance reporting.
- Experience of Synbiotix, Optima or other CAFM/data platforms
- Experience in producing dashboards for senior management or Board-level reporting.
- Experience of performance monitoring within Estates or Facilities Management.
- Understanding of NHS data standards and reporting requirements.
Qualifications
Essential
- Degree or equivalent professional qualification in data analysis, business information, or related field, or equivalent experience.
Desirable
- Relevant qualifications in Power BI, data analytics, or SQL.
- Project management or data governance qualifications (e.g. PRINCE2, APM, APMG).
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Applying for this NHS job
This advert is for Soft FM Performance Manager with Barts Health NHS Trust in London, London, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £56,276 - £63,176 per annum inc. The contract type is Permanent. The application deadline is 27 Jul 2026.
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