Single Point of Access Call Handler Team Administrator

Job overview

Team members for the Single Point of Access service support the District Nursing and unplanned community response team, providing a mixture of call handling and administrative duties for the Community Response Team, District Nursing, Carepoint, Virtual Ward, and Two Hour Urgent Care Response services.

Based in the offices at our Seaton Delaval site, a standard shift will be a mix of duties depending upon the work needing support. Staff will use a variety of systems including Avaya and Liberty phone systems and IT systems such as PAS, SystmOne, Nerve centre, Outlook and Microsoft Office.

We are looking to recruit a diverse and flexible team with good people skills and ability to deal with customers over the phone. Team members need to be able to follow processes and work cooperatively within a team.

This service currently works 7 days a week 7am - 11pm working various shift patterns covering days, evenings, weekends and bank holidays.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

To act as a first point of contact for service users, health professionals and other organisations wishing to access the service.

To support the team in the day to day running and maintenance of the Urgent Care Response Team by providing a high quality comprehensive secretarial and administrative support.

Detailed job description and main responsibilities

• Call handling and admin support.
• Regularly have contact with visitors and the wider general public and be able to communicate in the most appropriate format the remit of the service.
• The post holder will demonstrate excellent interpersonal skills to facilitate cross boundary working and relationships ensuring consistent information is provided across the client pathway.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.