Single Point of Access and Urgent Community Response Admin Manager

Job overview

Do you thrive in face paced environments where patient care is the most important thing in everything we do?

An exciting opportunity has arisen for a highly motivated Band 5 Administration Manager to join our busy but rewarding Single Point of Access (SPA) and Urgent Community Response (UCR) teams.

Main duties of the job

The Admin Manager will manage, support and coordinate the administration support for the SPA and UCR teams ensuring the Admin Team across both sites work to processes which are efficient and effective, meaning our patient experience is of the highest quality and free from avoidable delays in accessing treatment and interventions at home which will prevent hospital admissions. Working closely with the operational and clinical management teams to ensure our admin provision and data reporting is supporting all parts of the service.

Detailed job description and main responsibilities

• Ensure comprehensive, effective and efficient administration provision for the SPA service.
• Provide management support, performance development and wellbeing across the wider Admin Team including splitting time across both sites.
• Work with the Data Team and Telecommunications Team to ensure SPA performance reports relating to the performance of the service are available and monitored on a regular basis.
• Responsible for exception reporting and communicating key messages of risk areas within performance monitoring to the Operational Management Team as quickly as possible.

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the “supporting statement” element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.