Job overview
We are recruiting for an Oncology Team Leader who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
We are looking for an enthusiastic individual who will provide timely, efficient, and effective operational management support to the Service, ensuring that the Oncology administration services and operations are responsive, innovative and provided to the highest possible standard.
Working under the direction of the Assistant Service Manager for Cancer Performance, the individual will take managerial responsibility for the operation and delivery of all patients related administrative, clerical and secretarial functions, overseeing Mount Vernon Cancer Centre Secretarial team - consistent of: Medical Secretaries & Support Secretaries.
In addition, you will receive a High-Cost Area Supplement of 15% of your basic salary, subject to a minimum payment of £4,870 and a maximum payment of £6,137 per annum pro rata.
At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide effective leadership and performance management of administration staff within the Directorate, eg. medical secretaries and contact centre staff.
To support the Service Managers in the management of all aspects of cancer services and performance management. They will be directly responsible for the management and co-ordination of secretarial and clerical staff within a defined area.
To work unsupervised and act independently to manage own workload, referring to the appropriate Service Manager when necessary.
Responsible for the delivery of agreed targets and standards
Develop and maintain effective working relationships with clinicians in the Trust.
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person specification
Skills
Essential
- Practical and creative approach to problem solving
- Ability to resolve conflicts
- Excellent communication skills & the ability to engage a range of professionals & support departments
- Presentation skills
- Highly analytical and numerate with ability to present a logical argument using data and information
- Ability to work independently as well as part of a team
- Experience of leading and managing a team
- Ability to prioritise & meet deadlines and manage conflicting workload
- Flexible approach & positive attitude & commitment to the Trust
Knowledge
Essential
- Evidence of commitment to ongoing development
- Numerical and analytical skills
- In absence of formal management qualification, proven management experience
Desirable
- Knowledge of medical terminology
- Knowledge of computerised Patient Information Systems (eg Lorenzo, PIMS) and office IT solutions (Eg Word, Access, PowerPoint)
- Performance and change management
- Knowledge and experience of the clinical audit process and risk assessment
Other Requirements
Essential
- Role Model Our Trust Values
Previous Experience
Essential
- Staff management including management of sickness absence & performance
- Application of Patient Access
- Experience of managing complaints
- Experience of developing processes and procedures
Desirable
- Evidence of self-development and development of staff
Qualifications/ Training
Essential
- Educated to degree level equivalent or relevant related experience
Desirable
- Relevant NHS experience
- Evidence of continuous professional development
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Applying for this NHS job
This advert is for Service Team Leader with East and North Hertfordshire NHS Trust in Stevenage, East of England, England. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,073 - £39,043 Per annum, plus 15% High Cost Area Supplement. The contract type is Fixed term: 14 months (End date of 17/09/2027). The application deadline is 31 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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