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Job overview
As a Service Support Manager, you will be responsible for supporting the implementation of service developments, delivery of access targets, delivery of quality and activity targets, and assist in development of strategy and foster a culture of clinical integration within the Division.
You will oversee and support the administration of the Respiratory department. You will be responsible for RTT performance and will monitor performance and make adjustments to patient pathways where necessary.
The role also requires managing an administrative team, monitoring processes and performance within the service. This includes the day to day planning prioritisation of the work associated with their team and organise all activities in order to achieve a cost effective, productive, high quality service. This role will cover services across Imperial sites.
Main duties of the job
- Be responsible for managing the respiratory patient pathway, maintaining effective departmental systems and processes.
- Be responsible for validating the weekly and monthly 18 week performance reports and amending Referral to Treatment (RTT) codes and re-arranging appointments or treatment dates if necessary.
- To communicate directly with patients, General Practitioners and Specialist Consultant referrers both verbally and in writing with regard to waiting times, appointments and treatment dates.
- Work with other members of the wider team to ensure quality standards are adhered to.
- Ensure that the team is aware of relevant Trust policies and procedures relating to service delivery.
- Develop new processes for the service with a view continuously improving the patient experience.
- Identify the costs associated with service improvement and seeks approval before implementation.
- Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified.
- Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary.
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person specification
Experience
Essential
- Knowledge of administration procedures and computerised software
- Operational experience in a managerial role.
- Staff management including objective setting and appraisal, performance review & people development.
- Proven ability in managing people, process, quality and productivity
- Knowledge of RTT performance targets and processes
- Experience of using Cerner
Education/ Qualifications
Essential
- Degree level qualification or equivalent training and/or experience
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Applying for this NHS job
This advert is for Service Support Manager with Imperial College Healthcare NHS Trust in London, London, England. It is listed as a Band 5 Manager and corporate role. The contract type is Permanent. The application deadline is 09 Aug 2026.
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