Job overview
We are looking for a Service Support Manager for Ophthalmology.
This role will work as part of the Service Delivery teams, working autonomously with minimum levels of daily supervision.
The post holder will be the support to the Service Delivery Manager, Service Manager and Senior Nurse Managers across a range of strategic, operational and managerial activities including the Delivery of Tier 1 targets, RTT targets, key financial, performance targets and objectives, service improvement, modernisation and performance delivery.
The post holder will have responsibility for operational support and delivery of key targets for specific clinical areas and improvement plans relating to Scheduled Care.
Main duties of the job
The Service Support Manager will provide comprehensive administrative support to Scheduled Care service delivery teams. This role will specifically focus on:
The efficient coordination and management of Clinics;
Validation of outpatient waiting lists and follow-up patients;
General administrative support of day to day service operations.
This role will require the ability to work independently and as part of a team, together with excellent communication and organisational skills to prioritise work, meet deadlines and work under pressure.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 31/07/2026.
Person specification
Other
Essential
- Flexible approach to the needs to the service
- Ability to travel between sites in a timely manner
Desirable
- Welsh Speaker (Level 1)
Experience
Essential
- Demonstrable experience of supporting and managing projects or operational plans and of organising and co-ordinating a range of complex plans simultaneously
Desirable
- Experience of working within NHS
Qualifications and Knowledge
Essential
- Degree or equivalent experience/ CPD
- Thorough understanding of a range of PC software e.g. Microsoft Office packages, Email and Intranet
Desirable
- Understanding of systems in use within NHS organisations including primary, community and secondary care
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Applying for this NHS job
This advert is for Service Support Manager (Ophthalmology) with Hywel Dda University Health Board in Haverfordwest, West Wales, Wales. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,557 - £39,631 per annum. The contract type is Permanent. The application deadline is 19 Jul 2026.
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