Job overview
Cluster 6 is looking for a dynamic experienced team leader to cover secondment for a Deputy Service Manager. It is essential that the person is experienced in pathway validation and has strong leadership skills. Applicants must have excellent communication skills and be able to work independently, particularly in managing patient complaints.
We are seeking applications from candidates who are effective team leaders and enjoy working in a fast pasted environment.
Main duties of the job
The Service Support Manager is responsible for assisting the Deputy Service Manager in the day-to-day operational management of the services, ensuring delivery of high quality patient services within the resources available.
Working under the supervision of the Deputy Service Manager, this role will have a strong operational focus providing support for day-to-day management and administration of services/specialities and deputising for the Deputy Service Manager as required.
Key responsibilities include management of the RTT target, ensuring there are robust processes in place to monitor performance and deliver timely care.
The service also has a strong focus on preventative care including Fracture Liaison, which involves pathway management across the acute and community settings.
The Service Support Manager will be responsible for the investigation and administration of the complaints process and assist in the management of related national and local targets for the service lines.
Detailed job description and main responsibilities
***Please see the attached supporting document/s (JD) which contains more information about the role in the job description and person specification***
NB: ensure your supporting statement aligns with the job description and person specification, as your application will be assessed against these criteria.
Person specification
Essential
Essential
- Able to manage Job plan activity and understand capacity
essential
Essential
- Managerial experience
- Must be able to fully validate all patient pathways and correct on CRS
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Applying for this NHS job
This advert is for Service Support Manager (Cluster 6) with Kingston Hospital NHS Foundation Trust in Kingston Upon Thames, London, England. It is listed as a Band 6 Manager and corporate role. The advertised salary is £45,953 - £54,254 Pro rata, pa, incl. HCAS. The contract type is Secondment: 10 months (Fixed term until 31.3.27). The application deadline is 30 Jun 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (17 Jun 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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