Job overview
We are seeking an experienced and motivated Service Manager to support the operational leadership of Surgical Services. Working closely with senior managers and clinical teams, you will play a key role in delivering high-quality, efficient services, ensuring performance targets are achieved, and driving service improvements across designated specialties. The post offers an exciting opportunity to contribute to strategic developments while maintaining a strong focus on patient care and operational excellence.
Main duties of the job
- Provide day-to-day operational management support across the service.
- Monitor and improve performance against key access and quality standards.
- Support effective use of resources, capacity planning, and service delivery.
- Work collaboratively with clinical and multidisciplinary teams to enhance patient pathways and outcomes.
- Lead and coordinate service improvement initiatives and projects.
- Analyse activity and performance data, producing reports and identifying areas for improvement.
- Respond proactively to operational challenges and support the management of patient flow and waiting lists.
- Contribute to workforce planning, staff engagement, and the implementation of organisational change.
Detailed job description and main responsibilities
- Support the Directorate General Manager in achieving operational, financial, and performance objectives.
- Ensure services are delivered efficiently and meet agreed standards and targets.
- Develop strong working relationships with clinicians and key stakeholders.
- Assist in implementing service developments and new ways of working to improve quality and productivity.
- Monitor activity, capacity, and performance, taking corrective action where required.
- Coordinate responses to service-related concerns and contribute to effective governance and risk management.
- Support business planning and financial management, including identifying opportunities for service improvement and cost efficiencies.
- Promote a culture of continuous improvement, collaboration, and patient-centred care.
Person specification
Experience
Essential
- Significant recent general management experience in the NHS with, responsibility for operational matters including, staff management, budgetary responsibility, performance targets, waiting list management, discharge arrangements.
- Proven experience of service development.
- Experience of leading projects.
Qualifications
Essential
- Educated to degree level or equivalent
Desirable
- Management qualification, MBA or equivalent.
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Applying for this NHS job
This advert is for Service Manager with Sandwell and West Birmingham Hospitals NHS Trust in West Bromwich, Midlands, England. It is listed as a Band 7 Manager and corporate role. The advertised salary is £49,387 - £56,515 N/A. The contract type is Fixed term: 12 months (12 month maternity cover). The application deadline is 15 Jul 2026.
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