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Job overview
The post holder will work in conjunction with the operational management team (service and general managers) to deliver effective services within the Care Group.
The post holder will provide timely, efficient and effective operational management support for Clinical Gerontology and Palliative Care, working with the lead clinicians and key stakeholders as required. They will ensure that these services are responsive, innovative and provided to the highest possible clinical and performance standards. They will solve problems as appropriate; develop and implement lasting solutions in conjunction with clinical and managerial colleagues.
The post holder will support the Deputy General Manager in ensuring that all performance targets are met and will be expected to lead on managing the management of patient access targets for the Clinical Gerontology and Palliative Care, including referral to treatment (RTT), cancer targets, diagnostic (DM01) performance, outpatient performance (DNA rate, clinic utilisation) and theatre utilisation. Responsible for the management, monitoring and overseeing of clinic and theatre capacity, utilisation, DNAs and e-RS.
Main duties of the job
The post holder will be required to take forward agreed projects to improve service delivery and patient experience (including leading on complaints) in agreed areas as directed by the Deputy General Manager. The post holder will work with the clinical and operational teams to develop appropriate action plans to address areas of underperformance and will report progress at an agreed frequency.
The post holder will manage and monitor performance against agreed income, pay and non-pay budgets, working closely with finance colleagues to understand and address areas of overspend or financial concern. The post holder will work to identify cost-improvement schemes within their agreed areas and support their implementation.
The post holder will manage a team of administrative staff across Clinical Gerontology and Palliative Care, ensuring that the Trust's HR policies are applied and adhered to as required. They will lead on the recruitment of administrative vacancies and manage the development and wellbeing of the administrative team.
Please note that this is a generic job description. Additional specific responsibilities and requirements depending on specialty will be confirmed during the appointment and induction processes.
Detailed job description and main responsibilities
Operational Performance Management
- Ensure effective processes and procedures are in place within the service to monitor and track performance against the annual plan.
- Manage the analysis of data so that the nursing, medical and senior leadership team within the service have access to timely and accurate information on all key performance indicators.
- Ensure compliance with all relevant Trust policies, procedures and SOPs.
- Ensure sufficient staffing levels and allocation depending on service needs, escalating as appropriate.
- Ensure correct skill mix within the team
Service Management and Development
- To take a lead role in facilitating process improvement within designated service areas
- Alongside the lead clinicians, develop improvement plans and take the operational lead for service improvement and development
- Regularly review and update the patient access and pathway management standard operating procedures in line with the Trust’s access policy and local reporting requirements
Quality, Risk and Governance
- Manage the implementation of effective systems, control processes and risk management arrangements in the service.
- Support the monitoring of compliance with internal and external governance and best practice requirements in the Service.
- Support conflict resolution from patients, staff, suppliers, other internal and external service providers and partner organisations in the Service.
Financial Management
- Manage the A&C budget within the service, ensuring that expenditure is within agreed limits.
- Manage and monitor performance so that the Service meets its financial and operating targets.
- Manage delegated budget responsibilities for the area, ensuring income capture, adherence to agreed budget plans, identifying savings and implementing plans to reduce costs as appropriate.
- Work with the Finance Manager to ensure budgets are up to date and accurate, identify changes to budgets as required.
People Management
- Managerial responsibility for all administrative and clerical (A&C) teams (and others as agreed), ensuring effective staff deployment within the service.
- Lead, coach and manage the performance of the team in line with good people management practices. Ensuring excellence is recognised, and underperformance is addressed
- Participate in regular performance appraisal meetings and ensure each member of the team has a clear set of objectives and development plans.
Person specification
Skills and Competencies
Essential
- Able to relate and communicate with staff from all levels and different professions
- Able to lead a team to achieve results
- Demonstrate ability to successfully initiate, manage and sustain change
- Ability to identify risks and develop / present plans to mitigate these risks.
- Able to demonstrate use of judgement when deciding which risks to escalate and which to mitigate locally
- Awareness and understanding of current health issues in the context of the NHS and the changing NHS environment
- Clear understanding of financial management including expenditure budgets
- Experience of leading on key performance targets including measurement of progress
- Demonstrated success in delivering performance through your teams, effectively delegating and ensuring capability to deliver, monitor and feedback on performance
Knowledge and Experience
Essential
- Experience in a management role
- Demonstrated capacity and capability for operational management in an acute hospital environment or similarly complex organisation, including staff management, financial management and change management
- Knowledge and understanding of service improvement and practical use of tools that lead to service improvement
- Previous experience of managing change in a clinical/service environment
- Sound understanding of HR processes and experience of staff management.
- Knowledge of managing a budget and applying financial control
- Knowledge and experience of delivering constitutional standards
- Experience of managing patient pathways
Education and Qualifications
Essential
- Educated to degree level or equivalent knowledge, skills and experience
Desirable
- Master’s Degree or equivalent
- PRINCE 2 or project management qualification
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Applying for this NHS job
This advert is for Service Manager with King's College Hospital NHS Foundation Trust in London, London, England. It is listed as a Band 7 Manager and corporate role. The contract type is Secondment: 9 months. The application deadline is 31 Aug 2026.
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