Service Manager

Job overview

Come and join us at the new Midland Metropoliton Univerity Hospital!

An exciting opportunity has arisen for a Band 7 Service Manager for Medicine and Emergency Care to join our existing team of motivated and innovative staff within the Group at Sandwell and West Birmingham Hospitals NHS Trust.

You will need to demonstrate experience of successful operational management, knowledge of clinical services, possess strong leadership skills, and have a proven track record of delivering results.

You must have current/recent experience working with clinical and operational teams in a large complex acute health care environment with evidence of delivering quality and safety improvement and ensuring there is a strong governance framework supporting safe clinical practice.

Main duties of the job

This will be a dynamic role to support the operational priorities of the Stroke and Neurology Specialties, while we work through the recovery of our services following the successful transition to the new state of the art Midland Metropolitan University Hospital.

• To ensure the provision and delivery of high quality efficient and effective services within the areas of responsibility.
• In conjunction with clinical and managerial colleagues work to identify and develop opportunities to improve service delivery, in qualitative and efficiency terms, including redesign of services to deliver new models of care.
• Responsible for the delivery of agreed service targets and standards within the Division and taking responsibility for the strategic management of the Division's Waiting List.
• Develop and maintain effective working relationships with clinicians in the Trust.
• Ensure that activity and other data is captured and analysed in a timely manner. Produce performance reports for the group, for-casting trends and developments that may affect service delivery and where appropriate feed this back to the relevant specialty and directorate teams for action.
• Initiate, promote, implement and monitor quality initiatives, approved by the Divisional Management Team.
• Prepare regular and ad hoc reports for the Speciality Lead or the Divisional Management Team on performance.

Detailed job description and main responsibilities

For further details about this role, please see the attached job description and person specification.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.