Service Manager - External and Cataract

Job overview

An exciting 12-month fixed term/secondment opportunity within the Cataract and External Diseases Services as Moorfields City Road, as we look ahead to implementing a full EPR and moving hospital sites within the next 12-months.

The post holder will work closely with the Deputy Divisional Manager, and be responsible for a number of key service delivery areas within the services.

The post holder will be expected to exercise initiative, prioritise conflicting work demands and communicate effectively with the multi-disciplinary team, as well as internal and external departments, to ensure we continue to achieve excellence in patient care.

The post-holder will lead on ensuring targets are achieved and will take forward agreed projects to improve service delivery and patient experience.

They will be required to lead on key areas of performance and activity including data management, coding and financial monitoring. The post holder will need to problem solve as appropriate, and develop and implement lasting solutions in conjunction with clinical and administrative colleagues.

Main duties of the job

Exercise delegated authority on behalf of the Deputy Divisional Manager to resolve day-today management issues within the ophthalmology subspecialty services, ensuring they are of a consistently high quality and deliver excellent patient experience. This will involve helping the clinical teams to resolve their operational issues ranging from basic administration problems to more complex issues requiring the support and agreement of large teams of people.

Lead on the preparedness of the services in the build up to the new EPR and hospital move, and then with the Clinical Directors and Lead Nurses, take ownership of the move plans to safely move to the new building.

To support the Trust’s performance management framework and to monitor the performance of sub-specialty services against all key dimensions within the framework.

This includes analysing and reporting service level activity to a range of audiences.

Analysing demand and capacity for inpatient and outpatient activity, and contributing to pathway mapping as requested.

To ensure that administrative functions are delivered to a high standard and ensure Trust standard operating procedures are adhered to.

To ensure the establishment and maintenance of good relationships and communication throughout Trust, promoting a culture where clinical and other staff are actively involved in decisions on how ophthalmology services are provided and targets delivered.

Detailed job description and main responsibilities

To be responsible for monitoring and analysing relevant data e.g. activity, scorecards, ensuring data is validated and appropriate is action take to resolve problems with any performance issues highlighted to the Deputy Divisional Manager.

To take a lead in monitoring and improving the quality of clinical coding, working in partnership with clinicians, administration staff and the outsourced coding team.

To work with patients and administrative, nursing and medical staff to achieve sustained improvements, including in the following areas:

Outpatient efficiency: for example DNAs and hospital cancellations Clinical quality and governance: especially infection control and SOP compliance, patient satisfaction, financial efficiency: for example coding depth and accuracy and patient access.

To complete ad-hoc tasks and projects at the request of the Deputy Divisional Manager.

To deputise for the Deputy Divisional Manager where appropriate.

To ensure waiting time breaches are avoided wherever possible, but escalated in a timely manner if this is not possible.