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Job overview
An exciting opportunity has arisen for a dynamic and experienced leader to join Whittington Health Maternity Services as an Operational Improvement Manager.
This high-profile role will lead and support service improvement and transformation programmes, helping to embed a culture of continuous improvement and deliver measurable impact across the organisation and achieve the standards set out in the Maternity Incentive Scheme.
Main duties of the job
The post holder will deliver transformation and service improvement projects across Maternity Services, with a focus on the delivery of the Maternity Incentive Scheme (MIS).
The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams from initial design to benefit realisation and reporting with a particular focus on processes that support the delivery of MIS. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcomes, target compliance and financial balance.
The post holder will represent the Trust externally with other agencies as relevant including clinical networks and other agencies within and without the NHS.
Detailed job description and main responsibilities
The post holder will deliver transformation and service improvement projects across Maternity Services, with a focus on the delivery of the Maternity Incentive Scheme (MIS).
The post holder will be expected to lead and manage a number of pathway redesign, efficiency, and service improvement workstreams from initial design to benefit realisation and reporting with a particular focus on processes that support the delivery of MIS. The post holder will ensure that service transformation will lead to improved patient experience and clinical outcomes, target compliance and financial balance.
Please see job description attached or full details
Person specification
Personal qualities
Essential
- Drives a performance management culture with a results-focussed approach to improving clinical services.
- Able to work under pressure in a multi-task environment to deliver high quality work to deadlines
- Able to engage others in the agenda and ensure the delivery of results.
Skills & abilities
Essential
- Confident communicator, able to explain complex key issues and influence colleagues and staff at all levels. Able to embrace contrary views when appropriate or remain resilient when faced with opposition.
- Ability to analyse complex data and to present key findings in logical, effective reports.
- Presentation skills, able to present to large groups (>20 individuals) in an engaging, persuasive manner.
- People management skills such as facilitation, negotiation, motivation and persuasion skills.
Knowledge & Experience
Essential
- Three plus years’ experience in a senior management role, within a complex organisation
- Evidence of leading change programmes and working on service modernisation initiatives
- Evidence of understanding and implementation of service improvement methodologies,
- Evidence of experience of presenting complex information to senior colleagues in multi-disciplinary and multiagency fora.
- Involvement in stakeholder engagement both internal to staff and external to the public
Education & qualifications
Essential
- Educated to degree level or equivalent, with evidence of further formal study to Masters level or equivalent
- Evidence of continuing professional development
Desirable
- Either an Accredited Project Management qualification e.g. Prince 2 or Accredited programme Management qualification e.g. MSP
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Applying for this NHS job
This advert is for Service Improvement & Performance Manager – Maternity Services with Whittington Health NHS Trust in London, London, England. It is listed as a Band 8 Manager and corporate role. The advertised salary is £75,328 - £86,114 per annum inclusive of HCAS. The contract type is Fixed term: 9 months (Must end by end of March 27). The application deadline is 20 Jul 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (06 Jul 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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