Job overview
We are looking for an enthusiastic and motivated Support Manager with a strong passion for operational delivery and the drive to support a wide-ranging transformational agenda within Audiology.
As the Support Manager for Audiology, you will lead all aspects of operational performance across the service, ensuring high-quality service delivery within agreed resources, manage capacity and demand and timetabling plans for the 24 clinicians. You will provide business support to the Audiology Senior Team, being responsible for the verification and analysis of performance data, including the new all Wales reportable waiting lists. You will work closely with the Head of Audiology, the ENT/Audiology Service Manager and the Audiology Office Manager. You will be expected to work with health board colleagues to develop, implement and review service delivery and improvement plans.
This is a key position where you will champion operational effectiveness and high-quality care, helping to shape and strengthen services during a period of significant transformation.
Main duties of the job
The candidate will be responsible for reviewing/managing our electronic patient management system (AuditBase) to ensure that referrals are managed appropriately. You will be responsible for ongoing capacity and demand work to ensure that trajectories for both adult and paediatric waiting lists are met.
You will be responsible for ongoing clinical scheduling to ensure that clinical time is maximised.
You will be a key point of contact for any operational issues within the Audiology Service linking closely with the Head of Service, the ENT/Audiology Service Delivery Manager, the Senior Audiology team and external organisations if applicable.
You will need to develop an understanding of the Audiology Service within the health board, their role/processes and the Audit Base system that stores all the data.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Detailed job description and main responsibilities
You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 30.07.2026
Person specification
Other
Essential
- Flexible approach to the needs to the service
- Ability to travel between sites in a timely manner
Experience
Essential
- Demonstrable experience of supporting and managing projects or operational plans and of organising and co-ordinating a range of complex plans simultaneously
Desirable
- Experience of working within NHS
Language Skills
Desirable
- Welsh Speaker Level 1
Qualifications & Knowledge
Essential
- Degree or equivalent experience / CPD
- Thorough understanding of a range of PC software (e.g. Microsoft Office packages, Email and Intranet, Power BI, 365)
Desirable
- Understanding of systems in use within NHS organisations including primary, community and secondary care
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Applying for this NHS job
This advert is for Service Delivery Support Manager with Hywel Dda University Health Board in Haverfordwest, West Wales, Wales. It is listed as a Band 5 Manager and corporate role. The advertised salary is £32,557 - £39,631 per annum. The contract type is Permanent. The application deadline is 19 Jul 2026.
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