Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
22 listedRequirements the employer expects applicants to meet.
- Experience
Experience of working in a Service Desk/IT Support role.
- Experience
Experience of working in a Microsoft based technical support role.
- Experience
Experience of working with current Microsoft Operating systems.
- Experience
Experience of supporting current Microsoft desktop applications.
- Personal Attributes
To be mobile across all Geographical areas supported by S&SHIS (mainly but not restricted to Staffordshire and Shropshire).
- Personal Attributes
A valid driving licence or an alternative capability to travel, with access to secure and safe equipment carriage, is required. Reasonable adjustments and alternative travel arrangements would be considered on an individual basis.
- Qualifications & Training
Foundation Degree/HND or extensive and relevant work experience.
- Qualifications & Training
Advance ECDL or equivalent.
- Qualifications & Training
Foundation Certificate in ITIL Service Management.
- Qualifications & Training
Attendance at Microsoft accredited training for Supporting and Troubleshooting Windows OS.
- Skills, Knowledge & Abilities
Capable of working as a self- contained, self-motivated employee yet also able to work as a team and support colleagues when necessary.
- Skills, Knowledge & Abilities
Be confident and self-reliant with good customer service and industrial relations skills including tact.
- Skills, Knowledge & Abilities
Able to accept and carry out challenging assignments outside the range of normal duties with a positive attitude.
- Skills, Knowledge & Abilities
Capable of sustained high-quality effort over long periods.
- Skills, Knowledge & Abilities
Knowledge of supporting desktop hardware and peripheral equipment through various support mechanisms, including Remote Support and where needed on site visits.
- Skills, Knowledge & Abilities
Good knowledge and confident use of Microsoft desktop operating systems and applications.
- Skills, Knowledge & Abilities
Able to investigate, analyse, and solve problems of a technical nature.
- Skills, Knowledge & Abilities
Able to prioritise many conflicting demands.
- Skills, Knowledge & Abilities
Good written and verbal communication skills.
- Skills, Knowledge & Abilities
Excellent customer service and telephone skills.
- Skills, Knowledge & Abilities
Have the ability to choose phrases and terminology appropriate to audience to assist in their understanding of the subject matter.
- Skills, Knowledge & Abilities
Able to liaise with staff at all levels of the organisation and partner organisations when necessary.
Desirable
9 listedAdditional qualities the employer would prefer.
- Experience
Experience in Healthcare IT.
- Experience
Experience of Supporting current Microsoft networking technologies.
- Experience
Experience of supporting current and evolving thin client technologies.
- Experience
Experience of working with Enterprise Management tools such as Microsoft System Centre, including package design and successful deployment.
- Qualifications & Training
Degree in an IT related subject.
- Qualifications & Training
Microsoft Certified Professional qualification.
- Qualifications & Training
Formal Customer Service Training.
- Skills, Knowledge & Abilities
Advance computer literacy in Microsoft Office (Excel, Access, Word, Outlook and PowerPoint) and other software.
- Skills, Knowledge & Abilities
Good knowledge of centrally managing desktop images, installs and upgrades through Enterprise Management tools such as Microsoft System Centre.
Job overview
This role is not eligible for visa sponsorship. If it is identified that you require sponsorship to undertake this role, your application may be withdrawn.
Staffordshire and Shropshire Health Informatics Service (S&SHIS) is a shared service hosted by Midlands Partnership University NHS Foundation Trust, providing digital and IT services to NHS organisations across Staffordshire and Shropshire.
We are seeking a motivated, customer-focused individual to join our Service Delivery Team based at Lawton House, Trentham. As a Service Delivery Engineer, you will provide high-quality IT support to staff across our customer organisations, helping to maintain the digital services that support frontline healthcare.
You will investigate, diagnose and resolve a wide range of IT incidents and service requests across desktop, laptop, application and peripheral technologies, delivering support remotely and on-site. You will take ownership of issues, build positive relationships with users and provide excellent customer service.
Working with colleagues across Service Delivery and specialist teams, you will help ensure NHS staff can access the systems and digital tools they rely on every day. This role offers the opportunity to develop your technical knowledge, contribute to service improvements and support the delivery of safe and effective patient care across the local health economy.
Main duties of the job
- Provide high-quality, customer-focused IT support to staff across S&SHIS customer organisations, ensuring an excellent user experience.
- Investigate, diagnose and resolve a wide range of IT incidents and service requests relating to desktop devices, laptops, software applications, peripherals and user access.
- Deliver support through a combination of telephone, remote and on-site assistance, taking ownership of issues and seeing them through to resolution.
- Install, configure, maintain and deploy end-user devices and associated software in line with agreed standards and procedures.
- Participate in duty-based working arrangements, supporting frontline customer enquiries, technical resolution activities, equipment deployments and service request fulfilment.
- Work collaboratively with colleagues, suppliers and specialist teams to resolve complex technical issues and support service continuity.
- Maintain accurate records of incidents, requests, asset information and technical activity within the service management system.
- Contribute to service improvement by identifying recurring issues, sharing knowledge and supporting the implementation of new technologies, tools and ways of working.
- Build positive working relationships with customers and colleagues, communicating technical information clearly and professionally to users of varying technical ability.
- Support healthcare services across Staffordshire and Shropshire through regular travel to customer sites as required.
Detailed job description and main responsibilities
Before applying for this varied and challenging role we encourage you to view the full job description and person specification.
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Applying for this NHS job
This advert is for Service Delivery Engineer with Midlands Partnership University NHS Foundation Trust in Stafford, England. It is listed as a Band 4 Engineer role. The advertised salary is £28,392 - £31,157 per annum. The contract type is Permanent. The application deadline is 30 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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