Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
13 listedRequirements the employer expects applicants to meet.
- Other
Flexible approach to meet the needs of the service
- Other
Willingness to learn new skills
- Other
Ability to travel between sites in a timely manner
- Experience
Experience of working in a healthcare / communication coordination setting
- Experience
Experience of liaising with multidisciplinary teams and external stakeholders
- Experience
Evidence of problem solving
- Experience
Experience of writing reports and using data
- Experience
Experience of working in a busy office environment and dealing with multiple priorities.
- Experience
Experience of teaching/training/coaching/facilitation
- Qualifications and Knowledge
Degree related to Health or Social Care OR a Professional management qualification at level 5, or equivalent experience
- Qualifications and Knowledge
Ongoing learning and professional development in relevant field i.e. service development, customer service, team management
- Qualifications and Knowledge
Digitally literate with a comprehensive knowledge of Microsoft office packages including word, excel, power point, outlook and Teams.
- Qualifications and Knowledge
An understanding of Quality Improvement methodology and ability to use to influence change.
Desirable
4 listedAdditional qualities the employer would prefer.
- Other
Welsh Speaker (Level 1)
- Experience
Experience of reducing barriers to access services
- Qualifications and Knowledge
Knowledge of Health Board processes and patient pathways
- Qualifications and Knowledge
Knowledge of project management methodologies
Job overview
Due to the continued growth of The Communication Hub, Hywel Dda University Health Board is seeking to recruit an enthusiastic individual to join our patient-facing Single Point of Contact service. This is an exciting opportunity to contribute to a team dedicated to improving access and communication for patients across the Health Board.
The position is based on a Monday to Friday, 9:00am to 5:00pm working pattern, with a hybrid arrangement of three days per week at Hafan Derwen and two days working from home.
The post holder will be Service Coordinator for Waiting List and Cancellations. A key function within the Communication Hub providing patients with accurate and safe information.
The team is seeking an expert in health service administration, patient communication and team leadership. It will require somebody who is knowledgeable of health board systems and an excellent communicator, who is self motivated and committed to quality improvement, whilst demonstrating sound personal and organisational values .
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Main duties of the job
The successful applicant will be responsible for developing and delivering a process infrastructure to manage escalated complex queries or process concerns. They will lead on all aspects of operational delivery for the identified service.
The role will include liaising and communicating information verbally and via technical links with health colleagues and partner organisations; to ensure continuity of care for those accessing the service. They will identify and coordinate centralised resources and provide high quality, timely and accurate information and support.
Other tasks will include:
Providing support to individuals who contact the Communication Hub, including those expressing concerns, emotional distress, and possible deterioration in their health condition; ensuring all responses to queries are in line with current local and national guidance.
Utilise the relevant databases, ensuring queries are correctly inputted and allocated.
Identify appropriate changes to be made to database systems when necessary.
Establish and maintain effective relationships with the Communication Hub and all teams who are accommodated within it.
Detailed job description and main responsibilities
Applications will be shortlisted based on 'Qualifications and Knowledge'. 'Experience' and 'Other' criteria will be assessed at both application form and interview stages.
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 29/09/26
Applicant requirements
Welsh language skills are desirable
WhatsApp job alerts
Get instant WhatsApp alerts for Band 5 Administrative and IT roles in Llanelli
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Service Coordinator with Hywel Dda University Health Board in Llanelli, Wales. It is listed as a Band 5 Coordinator (discipline unspecified) role. The advertised salary is £32,557 - £39,631 Per annum. The contract type is Permanent. The application deadline is 20 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (24 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.