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Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
18 listedRequirements the employer expects applicants to meet.
- Skills and Abilities
Effective and polite manner when dealing with people, both face to face and on the phone
- Skills and Abilities
Able to work under pressure and meet deadlines whilst maintaining a high standard of accruracy
- Skills and Abilities
Ability to work effectively in a busy team, adjust to change and motivate others
- Skills and Abilities
Ability to work independently whilst managing others in a team environment
- Skills and Abilities
Confidence to handle difficult conversations with patients, relatives and carers
- Skills and Abilities
Effective organisational skills
- Skills and Abilities
Good IT skills including Microsoft packages
- Skills and Abilities
Attention to detail
- Knowledge and Experience
Clerical / administrative experience, including filing and / or reception
- Knowledge and Experience
Experience of dealing with the public, both on the telephone and in person
- Knowledge and Experience
Line management experience of administrative staff in a healthcare or customer-facing environment, including supervision, performance monitoring and staff development.
- Qualifications and Training
Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Qualifications and Training
Business and Administration Level 4 NVQ or equivalent experience
- Behaviours and Values / Aptitudes
Supportive
- Behaviours and Values / Aptitudes
Respectful
- Behaviours and Values / Aptitudes
Innovative
- Behaviours and Values / Aptitudes
Collaborative
- Behaviours and Values / Aptitudes
Proactive problem-solving, resilience in a busy clinical environment, ability to respond flexibly to changing priorities, and commitment to patient-centred service delivery.
Desirable
8 listedAdditional qualities the employer would prefer.
- Skills and Abilities
Working knowledge of outpatient policies and procedures
- Knowledge and Experience
Line Management Experience
- Knowledge and Experience
Previous NHS Experience
- Knowledge and Experience
Experience of using a Patient Administration System
- Knowledge and Experience
Previous NHS or healthcare experience, ideally within dermatology or cancer pathways.
- Knowledge and Experience
Knowledge of RTT and other performance targets
- Knowledge and Experience
Experience supporting urgent or cancer pathways (e.g., 2WW / fast-track) and understanding of MDT processes.
- Knowledge and Experience
Knowledge of excel
Job overview
Join our team and play a vital role at the heart of patient care.
We are looking for a proactive and motivated Outpatient Team Leader to join our busy NHS service. This is an exciting opportunity for someone with strong administrative, coordination, and people management experience to step into a role where your work directly supports timely patient care and service delivery.
Working within a fast-paced but highly supportive team environment, you will take the lead in coordinating our team of coordinators and clinic activity, ensuring services run efficiently and patients receive the best possible experience. You will be someone who thrives under pressure, can confidently prioritise workloads, and brings a positive, solutions-focused approach to challenges.
If you are an enthusiastic team player with proven leadership ability and a passion for delivering high-quality administrative support within healthcare, we would love to hear from you.
Main duties of the job
As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement.
Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
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Applying for this NHS job
This advert is for Senior Outpatient Coordinator and Team Leader with University Hospitals Bristol and Weston NHS Foundation Trust in Bristol, England. It is listed as a Band 4 Combined administrative role role. The advertised salary is £28,392 - £31,157 pro rata. The contract type is 12 months (Fixed term). The application deadline is 13 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (28 Aug 2026) to decide whether this role fits your current NHSjob search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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