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Job overview
An exciting opportunity has arisen to be a part of the Neurosurgery Department as a Band 3 Senior Clerical Officer.
The position requires excellent organisational skills, attention to detail, confidentiality, and a compassionate, patient-centred approach.
To provide leadership and line management to the Neurosurgery outpatient administrative team, ensuring the delivery of a high-quality, efficient and patient-focused service.
The postholder will be responsible for the day-to-day management of administrative processes, staff and clinic coordination, ensuring compliance with Trust policies and national access targets, including RTT. The role requires independent decision-making, problem-solving and the ability to respond dynamically to service pressures.
Main duties of the job
Supervise the outpatient administrative team, providing day-to-day operational leadership and support.
Allocate and prioritise workloads across the team to meet operational demands and deadlines.
Support workforce management including annual leave, sickness absence and return to work processes in line with STH Trust policy.
Support team members through service changes, including implementation of and transition to new processes, ensuring new ways of working are communicated clearly, adopted consistently and embedded across the team.
Support Clerical Officers with escalated operational or patient related issues; providing guidance, resolution and onward escalation where necessary.
Detailed job description and main responsibilities
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Other
Essential
- Willingness and ability to work at other STH sites when needed
Experience
Essential
- Demonstrable leadership experience
- Experience of using databases to manage and analyse information
- Experience of developing and maintaining effective working relationships with a variety of professionals and service users
- Demonstrable track record achieving deadlines and targets
Desirable
- Experience working in the NHS
- Experience using Connect (Oracle Health Millennium) EPR or similar EPR/PAS systems
- Staff management experience, including absence management, objective setting, recruitment and performance coaching
Personal Qualities
Essential
- Excellent written and verbal communication skills
- Excellent interpersonal skills, encompassing both teamwork and customer service
- Ability to work under pressure in a fast-paced environment
- Flexible approach to work and ability to adapt to evolving standards
Skills and Knowledge
Essential
- Working knowledge of healthcare targets, including 18-week RTTP
- Strong problem-solving skills with ability to investigate and respond to issues as they arise
- Highly developed organisational skills, including the ability to multitask and prioritise workload
- Good standard of IT literacy and keyboard skills, including the use of Microsoft Office software packages
Desirable
- Knowledge of the directorate
- Knowledge of STH Trust policies, including the Access Policy and inpatient and outpatient waiting list policies
Education and Qualifications
Essential
- GCSEs including English and Maths at grades C/4 or above or equivalent experience/ qualifications
Desirable
- NVQ Level 4 (or equivalent) in relevant discipline (e.g. Business Administration, Leadership, Management etc.)
- Leadership or management qualification
- A-level standard of education or equivalent
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Applying for this NHS job
This advert is for Senior Clerical Officer with Sheffield Teaching Hospitals NHS Foundation Trust in Sheffield, England. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 Per annum pro rata for part time staff. The contract type is Permanent. The application deadline is 16 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (03 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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