Senior Administration Officer

Job overview

An exciting opportunity has become available for a Senior Clerical Officer to provide comprehensive and confidential administrative support for the Warwickshire, Solihull & Coventry Breast Screening Service and Symptomatic service in accordance with Departmental, Trust and National Standards, policies and procedures.

Please be advised that sponsorship is not eligible for this post.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested.

Main duties of the job

• To act as the first point of contact to a named consultant or named consultants dealing with their day to correspondence and their clinical typing. This will require ensuring all enquiries are effectively managed and successfully resolved within a prompt timescale ensuring all relevant personnel are informed as necessary and appropriate record is maintained. Liasing and effectively communicating at all levels using written, oral and electronic methods. Using tact and sensitivity to deal with difficult issues as required.
• To ensure wherever possible that all documentation is up to date, in an orderly fashion and available whenever decisions are made reporting exceptional circumstances where necessary. This will require effective collaboration with all relevant personnel to maintain an efficient administrative system building good working relationships with appropriate internal and external departments, planning and monitoring activity levels to ensure optimum use of staff resources reporting related issues to the office manager.

Detailed job description and main responsibilities

• To continually contribute to patient and business improvement agendas. This will require undertaking any project work as directed, including obtaining information from the internet, collation and reporting of data in order to produce reports and spreadsheets utilising relevant Trust IT systems, as determined by the role, ensuring all relevant patient data is collected and input accurately in line with Trust guidelines. These systems may include EPR, NBSS, Soliton and NBSS. Share ideas for potential service improvement.
• To assist with the implementation and maintenance of an efficient office management system/procedures to enable the service to optimise its patient care services, including reception duties as well as back-office tasks. This will require effective time management, arranging and preparation of correspondence and reports, establishing and maintain efficient manual and electronic correspondence and documentation management systems.
• To support team members.This will require undertaking appropriate staff training and development as required providing cross cover on a reciprocal basis in the absence of colleagues and providing day to day supervision where required.

For further details of the role please see the attached job description.