Job overview
The post holder will work as an integral part of a single, county-wide Health Hub team, which provides Health support into two Local Authority-based Multi-Agency Safeguarding Hub functions. These are the Cumberland Children’s Support and Advice Service (CCASS) and Westmorland & Furness Multi Agency Children’s Hub (MACH)–referred to as the MASH’s for ease within this job description. Both MASH’s are dynamic, multiagency integrated teams with a responsibility to assess notifications, information and referrals related to safeguarding children.
The post holder will provide a full range of administrative support, such as support management of the rota and team diary; organisation, recording and maintaining action plan of Hub Health team meetings, and supporting with reports and governance requirements.
An integral part of the role is to work with the MASH teams to ensure information about children and their family networks is gathered appropriately from a range of health systems; and is accurately recorded on relevant shared information systems. This will support the Safeguarding Hub Specialist Practitioners to inform multiagency decision-making, in response to potential safeguarding and child protection concerns.
The post holder will work as part of a highly supportive health team, within a wider multiagency environment. The work requires dealing with highly sensitive and complex issues, including situations which may be distressing and challenging.
Main duties of the job
The Hub Health Team’s role within the MASH will include the gathering, interpreting, analysis and sharing of the information that is necessary to safeguard and/or promote the welfare of a child and to share this to inform the MASH decision making process.
The integrated MASH teams aim to ensure that all safeguarding referrals are dealt with in a timely and effective manner, and that appropriate decisions on referrals are made in accordance with relevant risk thresholds, on the basis of high quality information sharing from partner agencies.
Detailed job description and main responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit the UK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £6.50 = £28.00. Deducted from salary over following 4 months or one off payment.
Enhanced Check: £49.50 + administration cost of £6.50 = £56.00. Deducted from salary over following 4 months or one off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential
- Minimum of GCSE level qualification in English Language & Maths
- Relevant word processing qualification such as CLAIT / ECDL
- NVQ level 3 Business Administration or willingness to work towards the qualification
- Or equivalent working knowledge or experience
Desirable
- Advanced administration training
Other requirements
Essential
- Well-developed interpersonal skills
- Able to relate to broad spectrum of individuals
- Enthusiastic and highly motivated
- Willing to adapt to changing circumstances
- Flexible approach to working patterns
- Promote equality and value diversity
- Able to understand the potential impact of being exposed to distressing child protection situations and willing to access support within and beyond the team as needed
- Willing and able to be part of creating a supportive working environment within the team
Desirable
- Able to travel to support meetings across the service
Skills & Aptitudes
Essential
- Clear ability to work as part of a team
- Self-awareness; appreciation of limitations
- Good communication skills, both oral and written, including keyboard skills
- Proven track record of organisational ability in administrative processes
- Ability to prioritise work unsupervised and meet tight deadlines
- Ability to maintain a high standard of work
- Ability to deal with telephone and email enquiries efficiently and effectively with minimal supervision
- Ability to work under pressure
- Ability to use own initiative to problem-solve
- Ability to build positive relationships with colleagues including multi-agency partners and senior staff
Knowledge & Experience
Essential
- Good working knowledge of Microsoft Office applications including Word, Excel and Power Point
- Good understanding of information sharing guidance and legislation appropriate to the role
Desirable
- Experience supporting meetings, including creating and maintaining action plans
- Experience of organising meetings and diary management
- Experience of supporting communication strategy
- Previous admin / clerical experience within the NHS environment
- Experience of NHS systems
- Data analysis experience
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Applying for this NHS job
This advert is for Safeguarding Hub Administrator with North Cumbria Integrated Care NHS Foundation Trust in Council Offices - Carlisle & Penrith. It is listed as a Band 3 Administrative and IT role. The advertised salary is £25,760 - £27,476 per annum. The contract type is Permanent. The application deadline is 28 Aug 2026.
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