Respiratory Service Manager

Job overview

The Clinical Service Manager provides operational leadership within a clinical specialty, ensuring high standards of quality, performance and patient care. Working closely with the General Manager, Clinical Leads, Matron and multidisciplinary teams, you will support the delivery of safe, effective and timely services while driving continuous improvement.

You will be responsible for delivering operational targets, including waiting time standards and other key performance indicators, while ensuring services operate within available resources and financial controls. The role requires a strong focus on patient safety, service quality, workforce performance and financial sustainability.

As a member of the wider leadership team, you will work collaboratively across the Trust to achieve organisational objectives and deliver responsive, efficient and patient-centred services.

We are seeking an experienced, motivated and compassionate leader who can build strong relationships, inspire teams and lead positive change. You will embody the Trust’s values, promote professionalism and integrity, and champion excellent outcomes for patients and colleagues.

If you are passionate about improving healthcare services and delivering outstanding patient experiences, we welcome your application.

Main duties of the job

The Clinical Service Manager has responsibility for managing all aspects of operational delivery within the relevant sub-division of a clinical specialty to agreed quality standards and within the resource and income base available in the Clinical Specialty.

To ensure that service delivery standards are achieved (for instance, wait time milestones)

Work collaboratively with the General Manager, Clinical Leads, Matron, other Clinical Services, and other colleagues to ensure that service delivery and improvement plans are developed, implemented and reviewed

Ensure that financial controls are established and maintained within the scope of the clinical specialty

Act as a champion for patient safety, operational effectiveness and quality

Work in partnership with colleagues across the Trust to drive the achievement of the Trust’s corporate goals and business plan, including the achievement of all the relevant clinical specialties performance standards incorporating quality, safety, contractual, financial and people

Lead by example and act at all times as an ambassador for the Trust, championing the Trust’s values and upholding the highest standards of behaviour and compassion for all colleagues.

Detailed job description and main responsibilities

KEY RESPONSIBILITIES

Leadership

Provide visible operational leadership to the relevant clinical specialty and promote continual improvement in quality, performance and delivery of Trust objectives

Lead the establishment of accountability structures within the relevant clinical specialty ensuring that responsibility is delegated appropriately so that decisions can be taken as close to service provision as possible.

Lead, manage and motivate staff within the relevant clinical specialty to deliver services (meeting the needs of patients)

In conjunction with the General Manager develop the business and planning processes throughout the relevant clinical specialty to deliver services to required standards and within the available resource base

Develop processes in collaboration with other Operational Managers for the Clinical Service to jointly manage the business, delivery and development of services

Ensure that all staff receive appropriate education and training opportunities which supports the workforce strategy and therefore, the strategic aims of the Trust

Service Delivery and Improvement

Ensure the efficient organisation of clinical and non-clinical services within a Clinical Specialty, making best use of capacity to delivery activity within the terms of the Trust Service Level Agreements (SLAs) and with cost effective utilisation of staff and non-pay resources (National Service Frameworks, NICE guidance, Improving Outcomes Guidance etc)

Communicate information in relation to service delivery to a range of people at all levels within and external to the Trust; providing explanation as appropriate for any breakdown in service delivery

Continually analyse service performance data against regional and national data and taking into account potentially conflicting information develop service improvement plans

Implement patient pathways with clinical staff and colleagues, which deliver best practice and make progress towards achievement of wait time standards and milestones required

Leading the delivery of complex and sometimes competing demand and capacity targets for the Clinical Specialty

To undertake annual business planning and develop plans for the Clinical Specialty

Operate as the champion for service modernisation and change sharing best practice, successes and learning across the Group

Required to keep up to date with research developments in relation to designated service group to ensure the delivery of excellent clinical services

Financial and Performance Management

Operate as accountable budget holder for the relevant clinical specialty budget within a clinical service and be accountable for all pay and non-pay expenditure

Ensure that budgets are managed in accordance with the Trust’s Standing Financial Instructions, working collaboratively with the Finance lead, taking action where necessary to prevent or address variance in performance, and to incorporate recommendations of internal and external audit

Ensure the clinical specialty meets the required performance standards

Share and communicate performance indicators and level of performance throughout the relevant clinical specialties, taking action where required to address variance form the standard/milestone

Ensure that unplanned variation in service delivery (activity, income, expenditure, capacity, performance) is identified and appropriate, timely action taken

Communicate the terms of the SLA throughout the relevant clinical specialty as required for proactive and sound financial management

Work collaboratively with the General Manager to lead the relevant clinical specialty in the development of cost improvement plans and their implementation as part of the financial recovery processes

Create formal reports on service delivery performance and improvement to be shared Trust wide and with external partners

Develop capital and/or revenue business cases in conjunction with the General Manager for the Programme Investment Group

The Clinical Service Manage will lead on development, implementation, establishment and review of performance management systems within the scope of the relevant clinical specialty - it is critical that this is done collaboratively with other clinical specialities within the Group

Risk Management and Governance

Lead a culture within Clinical Specialty that ensures that all medical, clinical and operational employees comply with the Trust Infection Control policies and clinical guidelines

Support the Head of Nursing and General Manager, Matron and Clinical Lead in the delivery of the governance plan for the Clinical Specialty

Work collaboratively with colleagues to ensure that effective governance arrangements and performance management systems are in place

Work collaboratively with colleagues to ensure that risks are identified and included as appropriate on the organisational risk register and are progressed appropriately to reduce the risk profile

Work collaboratively with colleagues to address complaints and incidents appropriately – lead the learning from such events to ensure that learning is achieved across Clinical Specialty

Workforce management

To line manage staff in accordance with the Trust’s policies and objectives

To ensure appropriate methods are used to determine the staffing requirements at all times and to ensure managers are equipped with the knowledge, insight and support to manage their staffing resource in the most effective manner

Ensure that the most effective communications methods are used throughout the group to inform staff members of developments, objectives and news in order to develop an inclusive culture

To ensure that training and development needs are identified through regular training needs analyses and that those needs are carefully budgeted and executed in line with the available resource

Ensure compliance with mandatory training requirements for al staff, regularity of appraisals for all staff and appropriate performance management and arrangements

To lead investigations and reviews of incidents and potential performance issues in line with Trust policy, and in a thorough and transparent manner, within appropriate timescales, seeking support and guidance is necessary

Line management of administrative staff within the relevant clinical specialty, either directly or through delegated responsibility

Application of knowledge

At all times the post holder should use their professional management knowledge and experience to assess, plan, evaluate and judge the appropriate interventions

The post holder should maintain a good knowledge of all relevant legislation; specific to their clinical service area

The post holder should maintain their knowledge of changes in the NHS and wider industry to enable and direct services to respond to changing requirements and securing best practice

Aspire to expand the application of service improvement techniques within the clinical service lines, including QSIR, process analysis and project management discipline

Ensure a good knowledge of the key operational and quality policies and procedures to maintain compliance with these at all times and contribute to development of policies and procedures as needed

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.