Job requirements
Requirements from the employer’s person specification. These describe the role, not your personal match.
Essential
11 listedRequirements the employer expects applicants to meet.
- Other
Ability to travel independently between sites in a timely manner as required in post.
- Experience
Significant experience of supporting at Senior Manager level in a large organisation.
- Experience
Proven experience of independent administration duties in NHS or similar large complex organisation
- Experience
Experience of supporting projects / undertaking delegated projects.
- Experience
Experience of working with the public and handling difficult situations.
- Experience
Experience of managing competing demands in a pressured environment
- Qualifications
Educated to GCSE level or equivalent including English and Maths.
- Qualifications
NVQ level 3 in Business Administration or proven equivalent level of knowledge and experience
- Skills / Knowledge / Abilities
High level of discretion, tact and diplomacy
- Skills / Knowledge / Abilities
Accurate minute taking and transcription
- Skills / Knowledge / Abilities
Excellent written, verbal and listening skills across the range of staff groups and stakeholders
Desirable
9 listedAdditional qualities the employer would prefer.
- Experience
Demonstrate advanced secretarial experience, preferably within the NHS.
- Experience
Demonstrate detailed understanding of relevant Emergency Planning legislation
- Qualifications
Understanding of Clinical, EPRR and Security terminology
- Qualifications
Emergency Planning Qualification
- Skills / Knowledge / Abilities
Experience and ability to demonstrate good customer service skills.
- Skills / Knowledge / Abilities
Proven ability to undertake and manage sensitive communications
- Skills / Knowledge / Abilities
Approachable
- Skills / Knowledge / Abilities
Self Motivated
- Skills / Knowledge / Abilities
Demonstrates a level of flexibility.
Job overview
To provide a high quality, comprehensive administrative service to the Resilience Team and Clinical Site Management Team.
Communicate sensitive information effectively and appropriately on behalf of the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR, Head of Clinical Site Management and the wider Clinical Site Team and Resilience Team to colleagues in the Trust as well as external agencies and organisations.
Support to ensure Operational Site Meetings, run effectively with appropriate action and note taking.
Ensure that a robust Tactical and Strategic on call rota is in place and is kept up to date.
Main duties of the job
- Provide business support to the Deputy Divisional Director for Capacity, Flow and Resilience, Resilience team and Clinical Site Management team.
- Work closely with the Resilience team and Clinical Site team, helping to support the smooth running of the two services.
- Attend the daily Operational Site Meetings, recording concise and clear actions agreed and disseminating these in a timely manner.
- Develop and maintain the Tactical and Strategic On-Call rotas. Overseeing the rota on Healthroster and ensuring appropriate and timely sign off.
- Coordinate the setup and booking of delegates onto appropriate Resilience Team training modules.
- Recommend, initiate, and improve administrative system to support the smooth running of the site offices and Resilience Team.
- Act as a port of call for enquiries to the Deputy Divisional Director for Capacity, Flow and Resilience, Head of EPRR and Head of Clinical Site Management. Be responsible for dealing with all correspondence and telephone queries, prioritising as appropriate, dealing effectively with both routine and non-routine enquiries. in a sympathetic, effective, timely and confidential manner.
- Support the Resilience Team with annual assurance processes for EPRR.
- Support the Resilience Team with ongoing and future resilience related projects.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Applying for this NHS job
This advert is for Resilience Support Officer with East Sussex Healthcare NHS Trust in St Leonards On Sea, England. It is listed as a Band 4 Officer (discipline unspecified) role. The advertised salary is £28,392 - £31,157 per annum, pro rata. The contract type is Permanent. The application deadline is 10 Sep 2026.
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