Recruitment Services Officer (Recruitment)

Job summary

Are you an organised, customer-focused administrator who enjoys working in a busy environment and delivering an excellent service? This is an exciting opportunity to join our team to support the delivery of a high-quality, efficient and responsive recruitment service.

You will play a key role in recruiting and onboarding new employees working closely with managers and candidates to provide a professional end-to-end recruitment service, helping us attract and appoint individuals who will make a difference to patient care.

The successful candidate will have excellent communication and customer service skills, strong written communication skills and an ability to work accurately with data and maintain attention to detail. You must also have the ability to prioritise and organise workload effectively and work independently and use initiative appropriately.

Applicants also must:

Hold a NVQ 3 (or equivalent) in a relevant subject OR possess NVQ 2 (or equivalent) with extensive office experience OR NVQ Level 2 (or equivalent) and the willingness to undertake Level 3 study.

Working knowledge of Microsoft Office applications.

Knowledge of confidentiality and information governance requirements

Have a basic knowledge and understanding of employment best practice and legislation

Keyboard skills

Flexible and adaptable approach to work

This post is for 25 hours per week and must include working a Friday 8.30am to 4:30pm to cover the service.

Main duties of the job

The Workforce and Organisational Development Directorate delivers a wide range of HR transactional services to South Tyneside and Sunderland NHS Foundation Trust, plus two Subsidiary Companies, and our Recruitment Services Team is at the centre of ensuring the very best staff are recruited to deliver high quality care to our patients / service users.

As a Recruitment Services Officer you will:

• Support Trust and subsidiary company recruitment campaigns by advertising vacancies through NHS Jobs and if required other external websites / publications.
• Manage recruitment administration from advert to appointment.
• Process pre-employment checks including references, DBS checks, right to work verification ensuring compliance with NHS Employment Check Standards.
• Issue conditional offers and contracts of employment.
• Provide advice and support to recruiting managers and applicants throughout the recruitment process.
• Maintain accurate employee records ensuring data quality across ESR and other recruitment systems.
• Monitor recruitment activity against agreed timescales and proactively identify and resolve delays.
• Support recruitment events and targeted recruitment campaigns.
• Work collaboratively with HR colleagues and other departments to deliver an excellent customer experience.

The role may also include occasional support to Trust Headquarters Reception and assisting other areas within Employee Services when required.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 04 September 2026
• Pay scheme: Agenda for change
• Band: Band 3
• Salary: £25,760 to £27,476 a year pro rata for part-time
• Contract: Fixed term
• Duration: 2 years
• Working pattern: Part-time
• Reference number: C9155-CRAC-0926-09
• Job locations: Trust Headquarters, Sunderland Royal Hospital, Sunderland, SR4 7TP, United Kingdom

Job responsibilities

To provide HR administrative support, and process information in accordance with department standard operating procedures, to deliver high-quality, customer focused, end to end recruitment process.

To deal with queries from internal and external customers, on matters relating to employment terms and conditions and recruitment. To maintain and update records in ESR and other department systems to ensure data quality.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.