Receptionist/Pathway Support Officer

Job overview

An exciting opportunity has arisen for a motivated, robust individual to join our Chemotherapy Unit team at Burton Hospital as a Receptionist. This is a job share role, working Tuesday - Thursdays.

As a key member of a dynamic team, you will be the first point of contact for our patients and families, providing a welcoming and professional reception service. You will support the outpatient nursing and medical teams to ensure excellent patient experience.

Main duties of the job

Managing the reception area independently

Booking in patients using Meditech V6 (experience desirable but training provided)

Liaising with patients, families, and staff in person and by telephone

Providing a high standard of administrative support

Managing enquiries effectively, escalating where necessary, and keeping accurate records

Prioritising your own workload to meet departmental standards and deadlines

Maintaining confidentiality and handling sensitive information appropriately

Ensuring a clear and accurate handover each week for your job share colleague

Supporting general administrative tasks, including stationery and supplies

We are looking for someone who is friendly, approachable, and patient-focused

Flexible in their working approach and able to adapt to the needs of the service

Organised with strong attention to detail

Confident using IT systems and able to learn new applications quickly

A team player with excellent interpersonal and communication skills

Closing date of applications: 15 September 2026

Interview date: 29 September 2026

Detailed job description and main responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Skilled worker: Health and Care Visa | NHS Employers

Important visa information: Due to UK Home Office immigration rule changes effective from 22 July 2025, applicants sponsored under Occupation Code 6131 (Nursing Auxiliaries and Assistants) may not be eligible to bring dependants under the Skilled Worker route if their Certificate of Sponsorship is issued on or after this date. Applicants are responsible for understanding how these rules apply to their individual circumstances. The Trust cannot provide immigration advice. Further information is available on the Skilled Worker visa: Your partner and children - GOV.UK

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

Skilled worker: Health and Care Visa

Read about the Health and Care Visa for employing overseas nationals (excluding Irish citizens) under the points-based immigration system.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.