Receptionist/Clerical Officer - Children's ED

Job overview

The post holder will work within the Bristol NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.

The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.

The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.

Previous applicants need not apply.

This vacancy may close earlier than advertised, if a sufficient number of applications are received.

Main duties of the job

• To register patients on the Careflow EPR clinical system
• Updating patients demographic details when required.
• Issue Cas Cards for the Clinical staff for triaging patients
• Answer reception telephone and deal with any queries
• With discharged paperwork send out discharge letters to GP and Health Visitors.
• Prep notes for scanning
• Scan notes, upload to clinical system and quality check
• Book appointments for plastics clinic and Consultant review clinics.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.