Receptionist/Administrator

Job overview

We wish to recruit a dedicated Receptionist/Aministrator to join our team here in Trumpington. You will provide support for both patients and staff. Using Epic and our own fertility database Ideas. Being part of a small unit, your work will be varied, and you will need a flexible approach to the role, helping out where needed.

The ReceptionistAdministrator at our IVF Clinic serves as the first point of contact for patients and visitors, providing a warm, professional, and compassionate experience. This role is responsible for managing front desk operations, coordinating patient appointments, maintaining accurate records, and ensuring effective communication between patients and clinical staff for both Andrology and Fertility Admin. The ideal candidate will have excellent interpersonal skills, attention to detail, and the ability to maintain confidentiality in a sensitive healthcare environment.

Interviews will be held on Friday 28th August 2026.

Main duties of the job

Greet and welcome patients and visitors in a courteous and professional manner. Manage front desk operations, including answering phone calls, emails, and patient inquiries. Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with privacy regulations. Coordinate with nurses, doctors, and laboratory staff to ensure smooth patient flow and timely service delivery. Handle patient payments, and receipts as required. Manage incoming and outgoing correspondence, including mail and courier services. Monitor the reception area to ensure a clean, organised, and welcoming environment. Assist with administrative tasks for both Andrology and Fertility Admin. Provide compassionate support to patients undergoing fertility treatment, maintaining a discreet and empathetic demeanour.

Detailed job description and main responsibilities

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

As per Home Office guidelines, please be aware that, unfortunately, the Trust is unable to offer sponsorship for this particular position.

Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have:

- applied for a Graduate visa

- or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment

This vacancy will close at midnight on 23rd August 2026.

Interviews are due to be held on 28th August 2026.

Benefits to you

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part-time working, job-share, term-time working and flexible start and finish times.

Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered.

We welcome applications from the Armed Forces.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.