Job overview
We have a vacancy for a motivated and enthusiastic staff member to work for the Talking Therapies Halton Team. The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.
The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across 2 sites as required.
The service is open Monday to Friday 9 am to 5 pm depending on service needs and shifts are allocated accordingly to ensuring service needs are met.
Main duties of the job
The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment.
Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients.
To participate in training and development programmes both internal and externally.
Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Detailed job description and main responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.
Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.
Sorting and distribution of mail to all departments.
Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.
Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.
To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout.
Generally monitor security within the building.
Ensuring reception and waiting areas are kept clean, tidy and safe.
Report any incidents or accidents in accordance with Trust Policy.
Staff may be required to work from other bases within the organisation.
Person specification
Skills
Essential
- Standard keyboard skills
Values
Essential
- Continuous Improvement - Committed to making improvements to our services for the benefit of all
- Accountability - taking ownership to anticipate, develop and deliver high quality care
- Respect - how we treat others in an inclusive and supportive way
- Enthusiasm - demonstrate our passion and pride for what we do and how we do it.
- Support - actively supporting others with compassion and courage
Qualifications
Essential
- GCSE or NVQ2 or equivalent experience
Desirable
- Customer Service Qualification
Knowledge/Experience
Essential
- IT literate
- Proven experience of word processing, spreadsheet, and email software
- Experience of using patient administration systems
- Effective communication and interpersonal skills including telephone skills and face to face communication
- Experience of general administration office skills – filing, photocopying, faxing, note taking
- Experience of working to conflicting demands and work effectively within teams
- Ability to work in a confidential and sensitive manner
- Ability to plan, prioritise and schedule own work
- Able to work flexibly in accordance with service needs
- Experience of handling cash/raising invoices relating to patient charges
- Good organisational skills
- Ability to work without supervision
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Applying for this NHS job
This advert is for Receptionist/Administration Assistant with Mersey Care NHS Foundation Trust in Prescot, North West, England. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum. The contract type is Permanent. The application deadline is 13 Aug 2026.
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