Receptionist

Job summary

We are looking for an enthusiastic Receptionist to provide an effective and efficient reception service within Trust Headquarters at Sunderland Royal Hospital. The postholder will be required to work Monday to Friday, 8.30am 5.00pm (4:30pm Friday).

As part of the Reception Team, you will play an important role in delivering a high quality and professional service as part of the Workforce & Organisational Development Directorate. You will be responsible for meeting and directing visitors in a friendly and efficient manner for the Human Resources Team and other departments based within Trust Headquarters, as well as delivering administrative support and assistance to the Recruitment Services Team by undertaking pre-employment checks and issuing ID badges.

Recruitment Services are a dynamic and diverse team who are committed to providing an excellent recruitment service.

You will have the ability to communicate information to a range of people on a range of matters face to face, by telephone and in writing/email and demonstrable customer service skills and have previous reception experience.

You must have basic IT skills / standard keyboard skills / working knowledge of Microsoft Office and GCSE level pass at C grade or above in English and Mathematics (or equivalent) or NVQ Level 2 in Administration (or equivalent).

Main duties of the job

The Workforce and Organisational Development Directorate delivers a wide range of HR transactional services to South Tyneside and Sunderland NHS Foundation Trust, plus two Subsidiary Companies, and our Recruitment Services Team is at the centre of ensuring the very best staff are recruited to deliver high quality care to our patients / service users.

Main duties of the role will include:

• Carry out reception duties, communicating with a wide range of people - visitors, staff, patients and the public and provide them with information in a professional and helpful manner.
• Receive and distribute post for the HR Department and other corporate functions within Trust Headquarters.
• Assist more senior Recruitment Services Team members with sorting, processing and inputting data into NHS Jobs/ESR system/other databases/IT systems with speed and accuracy and within specified deadlines.
• Set up and issue ID badges (new and replacement)
• Support the pre-employment check process, using Trust ID and other systems such as Home Office on-line right to work checking service and DBS Update.
• Maintain employee personal files/filing system in line with standard business process.
• Book meeting rooms as requested.
• Follow-up on any candidates failing to attend HR appointments linked to employment checks.

Please refer to the attached job description for full outline of the role /duties.

About us

Please add your telephone number to your application form so we can contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI, and it poses a risk to the integrity of your individual recruitment process, we may withdraw your application at any stage of the process.

Details

• Date posted: 04 September 2026
• Pay scheme: Agenda for change
• Band: Band 2
• Salary: £25,272 a year
• Contract: Fixed term
• Duration: 2 years
• Working pattern: Full-time
• Reference number: C9155-CRAC-0926-10
• Job locations: Trust Headquarters, Sunderland Royal Hospital, Sunderland, SR4 7TP, United Kingdom

Job responsibilities

Daily reception duties, including meeting and directing visitors for Trust Headquarters, and delivering administrative support and assistance to the Recruitment Services Team and other colleagues across the HR Directorate.

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DETAILS OF THE ROLE.