Job overview
We are looking to recruit a receptionist to join our reception team within the Sexual Health Service.
The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.
As part of the team you will be registering patients onto the clinic computer system whereby accuracy is essential.
Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on ‘in house’ systems.
You should have a good standard of general education and have attained qualifications in English & Mathematics e.g. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.
Main duties of the job
The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met. As part of the team you will be registering patients onto the Trust computer system whereby accuracy is essential.
A full clean driving license is preferred as the post holder will be required to cover reception duties at West Park Hospital, Bilston Health Centre and New Cross Hospital when other receptionists take annual leave.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Relevant Qualifications
- IT Skills
Desirable
- Previous experience of customer service role
- Previous NHS experience
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Applying for this NHS job
This advert is for Receptionist with The Royal Wolverhampton NHS Trust in New Cross Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata. The contract type is Permanent. The application deadline is 07 Sep 2026.
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