Receptionist

Job overview

The Main Reception Team at Fulham Road, London, is seeking a full-time shift receptionist to join their team. This role is vital for the seamless functioning of Main Reception, where you'll offer reception services to patients, relatives, staff, and contractors in a bustling environment. As a valued member of our multidisciplinary team, this role necessitates excellent interpersonal, verbal and written communication and organizational skills. Managing emergency situations with composure, tact, and diplomacy is crucial. Essential keyboard/IT skills are required, while hospital experience, though advantageous, is not mandatory. This full-time position demands 37.5 hours per week.

Main duties of the job

The Shift Receptionist is a key front-line representative of the Facilities Directorate, delivering a professional, welcoming, and efficient reception service to patients, visitors, and staff. Based primarily at Chelsea, the post holder will provide flexible cover across Trust sites as required, supporting both the Main Reception and Wallace Wing Reception functions.

The post holder is expected to exercise sound judgment, initiative, and effective problem-solving skills in managing a wide range of administrative and operational tasks. While day-to-day priorities will be set by line management, the post holder is also expected to respond appropriately to ad-hoc requests from other members of the Facilities Directorate, where these align with the scope of the role.

The Shift Receptionist plays a key role in maintaining high standards of professionalism, confidentiality, and customer care, acting as a reliable point of contact for internal and external stakeholders across the  Trust.

Detailed job description and main responsibilities

For further information please refer to the job description and person specification

2.1. Reception and Customer Care

• First Point of Contact: To provide a friendly and professional front-of-house reception service.
• Greet and welcome all patients and visitors, acting as the first point of contact and ensuring that everyone is treated courteously and efficiently.
• Enquiry Handling: To address in-person and telephone enquiries promptly, using tact and empathy. Communicate clearly with patients, families, and staff – including those who may be anxious or who face language/cultural barriers – to reassure them and provide accurate information or direction.
• Telephone Management: To answer all telephone calls in a helpful manner, promptly redirecting calls that fall outside the reception’s remit to the appropriate department. Ensure urgent messages or requests are prioritised and conveyed to the relevant personnel without delay.