Job overview
The Physiotherapy Department is seeking part time Receptionists to join their friendly departments and teams at Stoke Mandeville Hospital (34 hrs). This busy role requires excellent communication and customer care skills, strong multitasking ability, and a warm, professional approach. You will provide an efficient reception service, supporting both patients and the clinical team with a range of administrative duties related to supporting the out patient therapy services. Computer skills are desirable, and full training will be provided on our electronic booking system
Main duties of the job
- Manage and schedule appointments.
- Provide professional reception service for the department, welcoming patients and their relatives, in professional and empathic manner, dealing with telephone calls and enquiries.
- Work closely with clinical and operational team to ensure smooth operation of clinics.
- Maintain and manage patient records, including registration, data entry, and records management in line with guidelines.
- Manage incoming and outgoing post and ensure reception areas are secure at the end of the day.
- Provide cross-site cover when required
- Participate in audits, surveys, and ongoing training.
- Undertake other duties appropriate to the role.
Detailed job description and main responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant there is the option for secondment, all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us on bht.recruitment@nhs.net quoting the vacancy reference number.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
EXPERIENCE
Essential
- Able to accept and undertake responsibility for designated tasks
- Secretarial/ reception experience and dealing with face to face patients or customers
- 6 months experience within a customer care (face to face) environment.
Desirable
- Experience using word
- Experience using Careflow system
SKILLS, ABILITIES & KNOWLEDGE
Essential
- Clear, concise verbal and written communication to ensure liaison with multi disciplinary team, patients and carers to ensure records and reports are accurate, legal and in legible manner (in English)
- Demonstrate good organisational skills
- Demonstrate insight into the importance of maintaining a safe working environment
- Ability to learn / ability to self initiate learning (evidence within the last 2 years)
- Able to work within a team setting
- Evidence of self motivation and initiative
- Able to know own limitations and seek advice
- Flexible and adaptable in approach to work
- Able to undertake manual handling tasks
Desirable
- Able to maintain written communications / records
- Awareness of health & safety issues and policies
- Able to complete tasks set, follow instructions
- Clean driving licence
EDUCATION, QUALIFICATIONS & TRAINING
Essential
- RSA I / II or equivalent typing/ keyboard qualification
- Level 3 GCSE’s ( grade C or above or equivalent to include English)
WhatsApp job alerts
Get instant WhatsApp alerts for Band 2 Administrative and IT roles in Stoke Mandeville
Create your Job Clerk account first. We'll collect your alert preferences during onboarding and help you turn on WhatsApp notifications for matching healthcare roles.
Applying for this NHS job
This advert is for Receptionist with Buckinghamshire Healthcare NHS Trust in Stoke Mandeville. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 per annum - pro rata for part time. The contract type is 12 months (Secondment / FTC). The application deadline is 06 Sep 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (21 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
For more context, review related Job Clerk pages for the same profession, band or location where they exist, then use the application-support guides to tailor your statement and prepare for interview.