Receptionist

Job overview

We are looking for a receptionists to join our fantastic team.

The successful candidate will be welcoming the patients and their families/carers , assist check in,  maintaining patient records, supporting the nurses and medical staff in administrative tasks, answering the phone, and liaising with other areas for clerical needs.

The post holder would need to provide a courteous, efficient and professional service, making a valuable contribution to support patient care. The successful candidates would be the first contact point for all visitors and members of the multi-professional team, so good interpersonal skills are essential.

We are looking for a well-organised, enthusiastic individual to work in our face pace environment  within our dynamic team, with a good working knowledge of IT to help us to ensure our trust care values are met and that care is delivered to the highest standard.

You will need to be able to apply a methodical approach to a varying workload . You should be self-motivated, have excellent communication/interpersonal skills and have the ability to work on your own as well as part of a busy team where the work can be deadline driven.

Main duties of the job

Act as the focal point of administrative communications for outpatients , taking all telephone enquiries and acting as initial point of contact for routine callers. Ensure that all callers and visitors are attended to courteously and promptly. Enter patient's data onto PAS  especially or assist with the self check in kiosk. To trace patient notes and  organise them methodical manner, including printing patient front sheets and labels and filling if needed. Ensure patient notes are sent for coding/scanning in a timely manner, and all activity is recorded on the computer system. Dealing with in coming and out going post in a timely manner and ensure in coming post is distributed as required. Completion of daily cash up of clinics.  Will be on the rota to work off site at our bristol diagnostic hub.

Detailed job description and main responsibilities

As per job description. Objectives will be discussed if job offered/accepted and a 6 months probational period from starting date.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.