Receptionist

Job overview

We currently have a full time (Monday - Friday 9am - 5pm) Receptionist vacancy at Norris Green Community Hub, Liverpool.

This is an exciting opportunity to join our Mental Health Care Division Administration Team.

The unit offers outpatient appointments and support for adults enduring mental health issues.  The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.

The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.

Main duties of the job

An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.  You should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

Typing/WP RSAII or equivalent or equivalent work based experience is essential as is experience of working in an office environment

Detailed job description and main responsibilities

Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.

Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.

Attending patients, including rescheduling and reappointing when  required on the Trust IT system.

Effective liaison with multi-disciplinary staff/patients/carers/ outside agencies ensuring communication of accurate, sensitive and complex  and confidential information as and when required.

Ensure appropriate records are maintained and updated in line with  Trust Procedures.

Contribute to the ordering of stationery supplies and associated procedures.

Responsible for the processing of all incoming and outgoing mail as directed by  Line Manager.

Participate in the provision of cover and support to colleagues as required. To work in a flexible manner when cover is required Borough Wide.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations /reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Contribute towards service improvement initiatives to enhance quality of patient care.

Provide information and support to service users/carers as appropriate.

Contributes to the continued improvement and quality of the Administrative Support Service.

Recognise and respond appropriately to urgent and emergency situations.

Contribute to the effective and efficient use of resources.

Understand and adhere to Trust policies, procedures and guidelines.

Report any concern regarding patient care to line manager.

To undertake any other delegated duties as appropriate and commensurate with the post.