Job overview
We are currently seeking a Receptionist / Telephonist to join our Ophthalmology department. This position is Full -Time, working over 5 days Monday-Friday) to provide support for our busy department. The role involves working on our reception desk and in our call centre.
The post holder will be required to have Customer Service & Call centre background.
Main duties of the job
The post holder will be required to provide high quality of booking and rearrange appointments over the telephone and will need to be flexible in their working.
Excellent accuracy, organisational, delegation and communication skills are essential for this post, liaising with both the general public and colleagues.
The successful applicant will be expected to organise their workload and co-ordinate their activities. The ability to work under pressure and to use one’s own initiative is also essential in this role. Excellent accuracy, organisational and communication skills are essential for this post, liaising with both the general public and colleagues.
Detailed job description and main responsibilities
- Have a flexible attitude
- Be work Orientated
- Have an ‘Out of the Box’ attitude
- Have a confident and enthusiastic personality
- Be Computer literate [Office 365 necessity]
- Have a natural enthusiasm to help people
- Show empathy to callers when required
- Have a positive attitude
- Be a great team player
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Experience
Essential
- Administration skills
- Customer Service
- Call centre experience
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Applying for this NHS job
This advert is for Receptionist / Telephonist - Ophthalmology with Mid Cheshire Hospitals NHS Foundation Trust in Leighton Hospital. It is listed as a Band 2 Administrative and IT role. The advertised salary is £25,272 pro rata. The contract type is Permanent. The application deadline is 21 Aug 2026.
Before you apply, compare the job description with the person specification and mirror the employer's essential criteria in your supporting information. Use the vacancy title, employer, location, salary, contract type, closing date and posted date (14 Aug 2026) to decide whether this role fits your current NHS job search. If the employer can close applications early, prepare the application before the stated deadline rather than waiting for the final day.
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