Receptionist, Maternity

Job overview

We are looking for a dynamic and flexible individual with great interpersonal skills to join our team.

Our reception team is made up of 15 Receptionists covering the receptions at the LRI & LGH Maternity Department, where we operate a 24/7 cover on both sites.

Shift Pattern to be discussed and agreed at interview

As a Maternity Receptionist you will be the first point of contact for patients and visitors . The successful candidate will be a team player, quick learner and someone with a good telephone manner, who is reliable, flexible and able to work well under pressure, and have excellent customer service.

You will be working in a fast paced environment. You will need to be adaptable, and able to work under pressure, be of smart appearance, friendly and approachable. Good timekeeping is essential.

The successful applicant should also have previous clerical/reception experience, NHS/GP experience will be desirable. You must be educated to GCSE grade C or equivalent in English and Maths, and possess IT skills

There is an expectation to cover for annual leave and sickness . Once trained you will work independently and will be required to use your own initiative.

Various hours available (working a 4 week rota - 8am-2pm, 2pm-8pm, 8pm-8am)

Main duties of the job

We have two specialist Maternity Units at the LRI & LGH, which include Ante-Natal clinics for Scans and Specialist Care throughout pregnancy

• Maternity Assessment Units at each site for patients to be admitted for review during their pregnancy. Delivery Suites at each site, staffed by Midwives, Doctors, Anaesthetists and MCA’s. Neo-Natal Unit based at the LRI and Special Care Baby Unit at the LGH to provide intensive care for babies if needed

Duties to include:

• To greet and Direct patients/visitors to wards and clinics
• Admit patients on to the hospital system
• Answer Telephone queries
• Making up of Patient hospital folders
• Track hospital Notes
• Enter Care Plans on to the Database
• ‘Log’ department repairs with Estates
• Varied admin duties
• Ensure work area is kept clean and tidy.
• You must be educated to GCSE grade C or equivalent in English and Maths, possess some keyboard skills, with previous clerical experience. There is an expectation to cover for annual leave and sickness on day and night shifts.
• Once trained you will work independently and will be required to use your own initiative. You will need to be reliable, flexible and have excellent customer service care. Uniform will be provided.

Detailed job description and main responsibilities

To greet and direct patients/visitors to wards and clinics in a polite and courteous manner.

To facilitate the admission of patients to the Maternity Wards. To support with the preparation of new Maternity bookings.

Please refer to the JD/PS for more details.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.