Receptionist - Emergency Department

Job overview

Receptionist in Emergency Department Recruitment Event 19th September 2026

Emergency Department, sometimes called Accident & Emergency has it's own dedicated entrance and open 24/7 all year round. It is one of the most established A&E in East of England treating more than 140,000 patients a year.

Within A&E we treat patients with life-threatening issues in the Resuscitation area and those patients with major illnesses or injuries are treated in our Trolley Bay area.

With a friendly cohesive team priding itself on our excellent assessment skills, we encourage our staff to develop their skills and knowledge and provide an environment which facilitates professional development.

We want highly dedicated, attentive, and passionate individuals to join our team as Receptionists who is engaging and people focused who enter our A&E. From accurate maintenance of records with liaising with nursing and medical team, there is scope to experience a wide range of responsibilities.

This role is key in continuing our #JourneytoOutstanding and ensuring that patients are at the heart of everything we do.

The recruitment event will include:

• Introduction and tour of the Emergency Department
• Q&A
• Group Scenario and In-Tray Exercise
• Face-to-Face Interview

*Invite only event and we will not accept walk-ins* - Please apply through the website.

Main duties of the job

You will provide an efficient, caring and quality reception and clerical service within the Emergency Department, working as part of a clerical team, to cover the department 24 hours a day, seven days a week.

Responsible for accurate maintenance of various records alongside other general administrative and clerical duties. This role involves a great deal of liaison with nursing and medical staff, other staff members across the Trust and a high degree of patient contact.

• To register patients using a computerised system (and manually when required).
• Aware of off duty planning and the need to meet service requirements, reporting absence from work promptly
• Able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately
• Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality
• To arrange, where appropriate, follow-up outpatient appointments, including making referrals on PAS systems
• Provide excellent communication skills who is capable of providing the highest possible standard of patient care

*This role is shift work, 24/7 hours 7 days a week. 6:00-14:00 / 8:00-16:00 / 11:30-19:30 / 12:00-20:00 / 14:00-22:00 / 17:00-01:00 / 22:00-6:00*

**Enhancements for unsocial hours, weekends, and bank holidays including Christmas**

Detailed job description and main responsibilities

• To make patients feel welcome and at ease, providing assistance with patient comfort as required.
• To be able to recognise those patients who, although they walk in, may require prompt medical intervention and to inform a qualified Nurse appropriately.
• To be aware of off duty planning and the need to meet service requirements, reporting absence from work promptly.
• In the absence of the Senior Receptionist and other managerial members, to re-arrange adequate reception cover in the instance of short-notice sickness.
• To be able to run the Reception desk alone, when suitably trained, as required.
• To register patients using a computerised system (and manually when required).
• To obtain the necessary information in order to provide data for the Communications department.
• Update the Patient Administration System (PAS) in line with the Trust's policies and procedures on real time data collection and confidentiality.
• Assist relatives in locating patients, both in ED and the rest of the hospital using the PAS system – both face-to face and via telephone enquiries.
• When distressed relatives enter ED to ensure that they are looked after in a caring and compassionate manner until a trained Nurse is free to care for them.
• To arrange transport, both via East Anglian Ambulance Trust and also by sorting private lifts/taxis, for patients as required. To ensure their comfort if waiting for a considerable period of time.
• To manage all incoming telephone calls within departmental guidelines, either by dealing with the enquiry immediately or by taking details and returning calls. To deal with medical enquiries either by delegating to an appropriate member of the nursing/clinical staff or by taking messages.

Please see the attached job description for full details.

Cross-site working: Successful applicants may be required to work across both the NNUH Emergency Department and Cromer Minor Injuries Unit to support service needs. The ability to travel between sites is therefore essential.

Please note that this advertised position, which is part of occupation code 4216 does NOT meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer).

The Trust would NOT be able to issue a Certificate of Sponsorship for this role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.