Receptionist (CAT Team 3A Urology)

Job overview

Band 2 Receptionist (CAT Team 3A - Urology)

The post holder will be responsible for delivering an effective and efficient support service in the Urology department. To assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties, along with receptionist responsibility to Urology Procedures.

The post holder is the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To coordinate and ensure the smooth registration of patients attending Outpatient Clinics. To assist in the preparation of the administration paperwork.

The ideal candidate should be confident and have strong customer service skills. Be able to multi-task under challenging and busy work environment, whilst being calm and courteous.

Main duties of the job

• Welcoming patients into the department as the first point of call for patients attending their appointments.
• Work closely with the wider CAT and clinical team.
• Use GPAS and EPR to check in patients and update records as required.
• Monitor patients arriving on patient transport and make changes where required.
• Any discrepancy in the patient’s appointment must be amended and the patient informed of any changes, e.g. transport patients.
• All documents required for the clinics are complete and available for the start of the clinics and take appropriate remedial action if not.
• Greet patients in a courteous and appropriate manner.
• To notify nursing staff of any appointment changes.
• Book DNA appointments and arranging appointments where applicable for patients before they leave the department.

Detailed job description and main responsibilities

You should have the ability to perform complex administrative functions and will be responsible for receiving patients and visitors attending outpatient clinics taking ownership of escalated administrative issues where appropriate.

The receptionist works in close partnership with medical, nursing and the wider admin team to ensure the smooth running of the outpatients department.

Please refer to the attached Job Description & Person Specification for further details of the job role.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.