Job overview
There is an expectation that the successful applicant will learn Welsh following appointment to the post.
The East Primary Care Team is looking for experienced, organised and enthusiastic Receptionists to work in our Health Board managed GP Practice (Pen Y Maes Medical Centre, Wrexham).
Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.
Main duties of the job
The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.
Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.
The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.
The post holder will also be expected to work at other Health Board managed GP practices in the East area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills need to be learnt when appointed to the post
Person specification
Skills
Essential
- Ability to input information onto a computer system with speed and accuracy
- Ability to deal with a number of different tasks simultaneously
- Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
- Ability to deal with issues on the spot
Desirable
- Shorthand skills
Knowledge
Essential
- An understanding of confidentiality involved with post
- Knowledge of a range of administrative processes
Desirable
- Knowledge of medical terminology
Experience
Essential
- Experience of using Microsoft office packages
- Experience of working in a busy reception or office environment
- Experience of dealing with the public on the phone and face to face
- Ability to work in a fast paced, ever-changing environment
Desirable
- Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
- Experience of working in a GP surgery or an NHS office environment
Qualifications
Essential
- A good standard of general education
- NVQ Level 2 in administration or equivalent qualification/experience
Desirable
- ECDL
- Word processing qualification (e.g. RSA 2, or equivalent experience)
Personal Attributes
Essential
- Ability to work as part of an integrated multi-skilled team member without direct supervision
- Flexible approach to the needs of the service including working at other sites when required
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Applying for this NHS job
This advert is for Receptionist / Administrator with Betsi Cadwaladr University Health Board in Pen y Maes Health Centre. It is listed as a Band 2 Administrative and IT role. The advertised salary is £26,300 per annum pro rata. The contract type is Permanent. The application deadline is 27 Aug 2026.
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